autostore

AutoStore, founded 1996, is a warehouse robot technology company that invented and continues to pioneer cube storage automation, the densest order-fulfillment solution in existence. Our focus is to marry software and hardware with human abilities to create the future of warehousing. We are a value driven organization, with our people being our most important asset. Lean, Bold, and Transparent manifest itself in everything we do, and are pushing borders to increase efficiency, safety and develop new products for our customers. AutoStore was born out of the great idea for storing goods like Rubik's Cube, instead of Dominos. We are now looking  for talent that share our values and curiousity for new technology and development

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📍 Germany

🔍 Software Development

  • Experience or understanding of mechanical/electrical on-site installation and specification
  • Customer and Partner Centric Approach
  • Analytical approach and attention to detail
  • Understanding of core AutoStore Technology and Products
  • Continuous improvement mindset
  • Results driven
  • Excellent communication skills both verbal and written
  • Ability to work under pressure and to deadlines
  • Proactive and Preventative approach
  • Able to travel to AutoStore or Partner/Customer locations as necessary
  • ITILv4 or familiarity with similar process methodologies
  • Knowledge of Analytical Tools for KPI Tracking
  • Knowledge of Case Tracking Tools
  • Ensure your TAM cases are responded to and resolved within targets set
  • Ensure your partner KPI’s are achieved
  • Attend periodic Partner Service Review Meetings with management
  • Create knowledge articles
  • Run monthly TAM meetings with your partners
  • Actively monitor on-site performance and inform partners about appropriate actions
  • Travel on-site to assist partners with high-level technical issues
  • Establish and maintain a trusted relationship with key stakeholders internally and externally
  • Work closely with Sales Teams, R&D and other departments to ensure Service and Support readiness and provide feedback from the department
  • Engage in training delivery in line with The AutoStore Academy
  • Proactively, review Partners, Issues and Maintenance to ensure a high standard of product utilization and low level of incidents
  • Follow HSE standards at all times and keep up to date with revisions

SQLAnalytical SkillsCustomer serviceRESTful APIsLinuxAccount ManagementTroubleshootingTechnical support

Posted 2 days ago
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