Technical Account Manager (Remote Poland)

Posted 1 day agoViewed

📍 Location: Poland

🔍 Industry: SaaS

🏢 Company: Rossum👥 251-500💰 Debt Financing about 1 year agoArtificial Intelligence (AI)SaaS Machine Learning Document Management Software

🗣️ Languages: English

🪄 Skills: AWSProject ManagementPythonSQLGitJavascriptAPI testingCommunication SkillsProblem SolvingRESTful APIsAccount ManagementTechnical supportScriptingCustomer supportCustomer SuccessSaaS

Requirements:

Strong customer-facing skills.
Hands-on technical background.
Experience with other SaaS products, including API, integration, configuration, and customization.
Practical understanding of some of the following: Python, JavaScript, SQL, HTTP requests and API, integration platforms, AWS, GIT, and Tableau
Basic scripting in Python

Responsibilities:

Be customers' main technical contact throughout their contract.
Be responsible for project management of more complex customer projects where multiple parties of different skill sets and needs collaborate on a single setup.
Cooperate with members of Customer Experience and Sales organizations in order to deliver a great customer experience both on the technical and commercial side.
Consult with the Rossum product team on continuous improvement of the Rossum platform as well as advocate customers' views.

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