Support Engineer

Posted about 11 hours agoViewed

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💎 Seniority level: Middle, 3 years

📍 Location: Romania, Lithuania, and Poland

🔍 Industry: Software Development

🗣️ Languages: English

⏳ Experience: 3 years

🪄 Skills: GraphQLNode.jsFrontend DevelopmentJavascriptREST APIReduxReactCI/CDTroubleshootingJSONTechnical supportDebuggingCustomer support

Requirements:

Strong proficiency in React and Node.js. A general understanding of our stack Redux, Saga, Styled-components, Webpack, Koa, and REST/GraphQL
Significant experience with web development and technical support
3 years experience with Javascript, including at least 3 with React and Node.js
Familiarity with common front-end and back-end development tools
Fundamental understanding of common application deployment systems such as CI/CD pipelines, cloud hosting, PaaS systems, and security frameworks

Responsibilities:

Make sure all technical questions have an answer
Create technical resources to help users to achieve their goals using Strapi
Help clients during their project development
Structure support processes in collaboration with the sales and customer success team
Analyze and report the community users' and clients feedback to the product team

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