Exodus Movement Inc.

Exodus Movement Inc. is a technology company focused on developing innovative software solutions, with a commitment to building a strong community support framework across various global time zones.

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Jobs at this company:

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🔥 Community Support Engineer (Oceania Time Zone)

Posted 8 months ago

📍 Oceania Region

💸 50000 - 50000 USD per year

🔍 Cryptocurrency

🔧 Requirements

Live in the Oceania Region in UTC + 10 to UTC + 14 time zones.
Comfortable working 8 hours per weekend, including at least one Saturday or Sunday shift.
Amazing written English skills, including proper grammar and punctuation.
Empathize with customers, inquisitive, and enjoy troubleshooting.
Detail-oriented with the ability to provide detailed responses and insights.
Understanding of how digital assets work, including security, confirmations, block times, and network fees.
Tech-savvy with general knowledge of computers and operating systems.
Self-starter who thrives in a remote work environment and manages competing priorities effectively.
Highly coachable and responsible for actions.

💡 Responsibilities

Promptly respond to customer inquiries across multiple channels.
Assist users in navigating the intricacies of managing digital assets.
Provide above-and-beyond customer experiences that leave a lasting positive impression.
Use problem-solving abilities to resolve unique customer problems and maintain consistent ticket housekeeping.
Actively contribute to the team by providing valuable feedback to improve the customer support infrastructure and enhance overall performance.

BlockchainCommunication SkillsAnalytical SkillsCollaborationC (Programming language)Problem SolvingWritten communicationEmpathy

Posted 8 months ago

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🔥 Community Support Engineer (APAC Time Zone)

Posted 8 months ago

📍 APAC Region

🧭 Full-Time

💸 50000 - 50000 USD per year

🔍 Cryptocurrency

🔧 Requirements

You live in the APAC Region in the UTC + 8 to UTC + 14 time zones.
You are comfortable working 8 hours per weekend, including at least one shift on Saturday or Sunday.
You have amazing written English skills, including proper grammar and punctuation.
You empathize with customers and love troubleshooting.
You are detail-oriented and able to provide detailed customer responses.
You understand how digital assets work, including security and network fees.
You are tech-savvy with general computer knowledge.
You are a self-starter that thrives in a remote work environment.
You can manage competing priorities effectively.
You are highly coachable and take responsibility for your actions.

💡 Responsibilities

Promptly respond to customer inquiries across multiple channels.
Assist users in navigating the intricacies of managing digital assets.
Provide above-and-beyond customer experiences that leave a lasting positive impression.
Use problem-solving abilities to resolve unique customer problems and maintain consistent ticket housekeeping.
Actively contribute to the team by providing valuable feedback to improve the customer support infrastructure.
Contribute to projects, quality assurance, incident management, and value-added tasks.

BlockchainData AnalysisEthereumCommunication SkillsAnalytical SkillsCollaborationC (Programming language)Problem SolvingEmpathy

Posted 8 months ago

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🔥 Community Support Engineer (EMEA Time Zone)

Posted 8 months ago

📍 EMEA Region

🧭 Full-Time

💸 50000 - 50000 USD per year

🔍 Cryptocurrency

🔧 Requirements

Live in the EMEA Region in the UTC 0 to UTC+4 time zones.
Be comfortable working 8 hours per weekend.
Possess amazing written English skills, including proper grammar and punctuation.
Empathize with customers, exhibit inquisitiveness, and love troubleshooting.
Be detail-oriented with the ability to turn customer feedback into product insights.
Understand how digital assets work, including security and network fees.
Be tech-savvy with general knowledge of computers.
Be a self-starter who works well with minimal supervision remotely.
Manage competing priorities effectively while maintaining performance standards.
Show a willingness to learn and take responsibility for actions.

💡 Responsibilities

Promptly respond to customer inquiries across multiple channels.
Assist users in navigating the intricacies of managing digital assets.
Provide above-and-beyond customer experiences that leave a lasting positive impression.
Use problem-solving abilities to resolve unique customer problems and maintain consistent ticket housekeeping.
Actively contribute to the team by providing valuable feedback to improve the customer support infrastructure.
Contribute to projects, quality assurance, incident management, and value-added tasks.

BlockchainEthereumCommunication SkillsAnalytical SkillsCollaborationC (Programming language)EmpathyTroubleshooting

Posted 8 months ago

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🔥 Senior Software Engineer

Posted 8 months ago

📍 United States

🧭 Full-Time

💸 150000.0 - 200000.0 USD per year

🔍 Software Development

🔧 Requirements

Expert in JavaScript / Node.JS.
Significant experience in front-end (we use React / React Native / Redux) and/or back-end (we use Postgres, DocumentDB, lots of AWS services, and deploy to Lambda/Kubernetes).
Comfortable with Build tooling: Babel / Webpack / NPM / Lerna.

💡 Responsibilities

Develop and ship features from the engineer and product roadmaps.
Code reviews.
Work with engineering and product managers to estimate and evaluate technical projects.
Iterate on codebase architecture.
Respond to incidents.

AWSNode.jsJavascriptKubernetesReact NativePostgresReduxReact

Posted 8 months ago

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