Community Support Engineer (EMEA Time Zone)

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Requirements:

• Live in the EMEA Region in the UTC 0 to UTC+4 time zones.
• Be comfortable working 8 hours per weekend.
• Possess amazing written English skills, including proper grammar and punctuation.
• Empathize with customers, exhibit inquisitiveness, and love troubleshooting.
• Be detail-oriented with the ability to turn customer feedback into product insights.
• Understand how digital assets work, including security and network fees.
• Be tech-savvy with general knowledge of computers.
• Be a self-starter who works well with minimal supervision remotely.
• Manage competing priorities effectively while maintaining performance standards.
• Show a willingness to learn and take responsibility for actions.

Responsibilities:

• Promptly respond to customer inquiries across multiple channels.
• Assist users in navigating the intricacies of managing digital assets.
• Provide above-and-beyond customer experiences that leave a lasting positive impression.
• Use problem-solving abilities to resolve unique customer problems and maintain consistent ticket housekeeping.
• Actively contribute to the team by providing valuable feedback to improve the customer support infrastructure.
• Contribute to projects, quality assurance, incident management, and value-added tasks.