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Technical Support Engineer

Posted about 1 month agoViewed

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💎 Seniority level: Junior, at least 1 year

📍 Location: Poland, Indonesia

🔍 Industry: Real-time data processing technology

🏢 Company: Ververica GmbH

⏳ Experience: At least 1 year

🪄 Skills: AWSDockerPythonCloud ComputingGCPKubernetesAzureTroubleshootingTechnical support

Requirements:
  • Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience).
  • Proven experience in technical support, preferably with cloud-based products or services, for at least 1 year.
  • Strong knowledge of cloud computing platforms (e.g., AWS, Azure, Google Cloud) and technologies like containers, Kubernetes, serverless computing, and databases.
  • Excellent problem-solving and analytical skills.
  • Exceptional communication and interpersonal skills.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Customer-focused mindset with a passion for delivering outstanding service.
  • Industry certifications related to cloud technologies preferred.
  • Experience with cloud management and monitoring tools.
Responsibilities:
  • Act as the primary point of contact for customers seeking technical assistance.
  • Diagnose and troubleshoot technical issues to resolve them promptly.
  • Maintain thorough records of customer interactions and issues in the ticketing system.
  • Develop a deep understanding of the product's features and technologies.
  • Communicate effectively with both technical and non-technical customers.
  • Collaborate with cross-functional teams to address complex issues and suggest improvements.
  • Continuously update knowledge of cloud technologies and share insights with the team.
  • Provide guidance and educational materials to help customers maximize product value.
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