Technical Support Engineer-EMEA

Posted 9 days agoViewed

💎 Seniority level: Senior, 5+ years

📍 Location: EMEA

💸 Salary: 85000.0 - 105000.0 EUR per year

🔍 Industry: IT Security

🏢 Company: SpecterOps👥 101-250💰 $8,500,000 Series A over 1 year agoTraining Information Technology Cyber Security Network Security

🗣️ Languages: English

⏳ Experience: 5+ years

🪄 Skills: PythonREST APICommunication SkillsProblem SolvingCustomer serviceNetworkingTroubleshootingJSONClient relationship managementTechnical supportScriptingCustomer support

Requirements:

5+ years of experience as a Technical Support Engineer
Basic understanding of the OSI model and networking
Basic understanding of scripting languages such as PowerShell or Python
Working knowledge of query languages and REST APIs
Experience supporting client-side applications that send and receive data from a SaaS platform
Understanding of general IT security principles
Excellent problem-solving and troubleshooting skills
Exceptional communication and interpersonal skills
Based in the EMEA region
Ability to work independently and collaboratively in a fast-paced environment
Ability to quickly learn new technologies and an ongoing desire to stay current with the latest technologies
Ability to successfully complete a criminal background investigation

Responsibilities:

Serve as the primary point of contact for technical issues and inquiries from customers
Respond to support tickets, emails, and phone calls in a timely and professional manner
Collaborate with Technical Account Managers to provide a smooth and continuous customer experience
Analyze and diagnose technical problems, providing effective and sustainable solutions
Utilize technical knowledge and expertise to troubleshoot issues with BloodHound Enterprise and BloodHound Community Edition
Document and communicate troubleshooting steps and resolutions to clients and internal teams
Develop a deep understanding of the BloodHound products and SpecterOps services to provide accurate and effective support
Work closely with the engineering and product management teams to escalate and resolve issues
Provide valuable input for product improvement based on customer feedback
Create and maintain detailed documentation on common issues, solutions, and best practices
Contribute to the development of knowledge base articles and user guides

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