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Support Engineer

Posted about 4 hours agoViewed

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💎 Seniority level: Middle, 3 years

📍 Location: Romania, Lithuania, and Poland

🔍 Industry: Software Development

🗣️ Languages: English

⏳ Experience: 3 years

🪄 Skills: Backend DevelopmentGraphQLNode.jsFrontend DevelopmentJavascriptReact.jsREST APICI/CDTechnical supportDebuggingCustomer support

Requirements:
  • Strong proficiency in React and Node.js
  • Significant experience with web development and technical support
  • 3 years experience with Javascript, including at least 3 with React and Node.js
  • Familiarity with common front-end and back-end development tools
  • Fundamental understanding of common application deployment systems such as CI/CD pipelines, cloud hosting, PaaS systems, and security frameworks
  • Experience with working remotely a big plus
Responsibilities:
  • Make sure all technical questions have an answer
  • Create technical resources to help users to achieve their goals using Strapi
  • Help clients during their project development
  • Structure support processes in collaboration with the sales and customer success team
  • Analyze and report the community users' and clients feedback to the product team
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