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Customer Service Representative

Posted 3 days agoViewed

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💎 Seniority level: Entry, 2-5 years

📍 Location: Philippines, PHT, NOT STATED

🔍 Industry: Publishing

🏢 Company: Autism Parenting Magazine

🗣️ Languages: English

⏳ Experience: 2-5 years

🪄 Skills: Communication SkillsCustomer serviceEmpathyTroubleshootingActive listeningData entryCRM

Requirements:
  • 2-5 years of customer service experience, particularly in email or chat support.
  • Bachelor’s degree in a relevant field is preferred but not required.
  • Familiarity with tools like Freshdesk, ActiveCampaign, and Hubstaff time tracking.
  • Access to a quiet home workspace with a reliable computer, webcam, and strong internet connection.
  • Passion for making a positive impact on the autism community.
Responsibilities:
  • Provide timely, professional responses to customer inquiries via email and chat.
  • Troubleshoot and resolve customer concerns while maintaining accurate records.
  • Guide families through the onboarding process with the magazine and resources.
  • Work closely with internal teams to improve the customer experience.
  • Manage comments and messages on social media, fostering community engagement.
  • Support additional virtual assistant tasks such as data entry and outreach.
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