Customer Service Representative

Posted about 1 month agoViewed

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💎 Seniority level: Entry, 2-5 years

📍 Location: Philippines, PHT, NOT STATED

🔍 Industry: Publishing

🏢 Company: Autism Parenting Magazine

🗣️ Languages: English

⏳ Experience: 2-5 years

🪄 Skills: Communication SkillsCustomer serviceEmpathyTroubleshootingActive listeningData entryCRM

Requirements:

2-5 years of customer service experience, particularly in email or chat support.
Bachelor’s degree in a relevant field is preferred but not required.
Familiarity with tools like Freshdesk, ActiveCampaign, and Hubstaff time tracking.
Access to a quiet home workspace with a reliable computer, webcam, and strong internet connection.
Passion for making a positive impact on the autism community.
Comfortable with technology and willing to learn new tools.

Responsibilities:

Provide timely, professional responses to customer inquiries via email and chat, ensuring families feel heard and valued.
Troubleshoot and resolve customer concerns while maintaining accurate records.
Guide families through the onboarding process for a smooth start with magazine and resources.
Collaborate with internal teams to enhance customer experience.
Manage comments and messages on social media platforms.
Support additional tasks such as data entry and outreach.
Use effective communication to build trust during interactions.

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