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Customer Service Representative

Posted 5 months agoViewed

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💎 Seniority level: Middle, Minimum of 3 years

📍 Location: Philippines

💸 Salary: 28000 - 28000 PHP per month

🔍 Industry: Educational technology

🏢 Company: Wordwall

🗣️ Languages: English

⏳ Experience: Minimum of 3 years

🪄 Skills: LeadershipProject ManagementProject CoordinationCommunication SkillsAnalytical SkillsCollaborationMicrosoft Excel

Requirements:
  • Passion for delivering exceptional customer service and problem-solving.
  • Minimum of 3 years’ experience as an international-facing customer service agent.
  • College/university degree.
  • Excellent written and spoken English (C1/C2 level).
  • Proven ability to work independently in a remote role.
  • Strong attention to detail and organization.
  • Proficient in IT office skills with the ability to troubleshoot simple IT problems.
  • Reliable internet connection and a suitable home office environment.
  • Willingness to work in shifting schedules, including some unsocial hours.
Responsibilities:
  • Assist customers in navigating the Wordwall website by responding promptly to customer inquiries.
  • Provide technical support through email.
  • Effectively address billing and invoicing inquiries.
  • Record and communicate customer feedback to drive continuous product improvement.
  • Coordinate and deliver individual projects, such as help center maintenance, teacher training, school license renewals, and product testing.
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