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Customer Service Representative

Posted 5 months agoViewed

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๐Ÿ’Ž Seniority level: Middle, Minimum of 3 years

๐Ÿ“ Location: Philippines

๐Ÿ’ธ Salary: 28000 - 28000 PHP per month

๐Ÿ” Industry: Educational technology

๐Ÿข Company: Wordwall

๐Ÿ—ฃ๏ธ Languages: English

โณ Experience: Minimum of 3 years

๐Ÿช„ Skills: LeadershipProject ManagementProject CoordinationCommunication SkillsAnalytical SkillsCollaborationMicrosoft Excel

Requirements:
  • Passion for delivering exceptional customer service and problem-solving.
  • Minimum of 3 yearsโ€™ experience as an international-facing customer service agent.
  • College/university degree.
  • Excellent written and spoken English (C1/C2 level).
  • Proven ability to work independently in a remote role.
  • Strong attention to detail and organization.
  • Proficient in IT office skills with the ability to troubleshoot simple IT problems.
  • Reliable internet connection and a suitable home office environment.
  • Willingness to work in shifting schedules, including some unsocial hours.
Responsibilities:
  • Assist customers in navigating the Wordwall website by responding promptly to customer inquiries.
  • Provide technical support through email.
  • Effectively address billing and invoicing inquiries.
  • Record and communicate customer feedback to drive continuous product improvement.
  • Coordinate and deliver individual projects, such as help center maintenance, teacher training, school license renewals, and product testing.
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