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Customer Service Representative

Posted 2024-09-20

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💎 Seniority level: Junior, Minimum of 1 year

📍 Location: Philippines

🔍 Industry: Customer Service

🏢 Company: Starfish Hiring

🗣️ Languages: English

⏳ Experience: Minimum of 1 year

🪄 Skills: Communication SkillsAnalytical SkillsCollaborationMicrosoft ExcelTime Management

Requirements:
  • Minimum of 1-year verified experience as a Customer Service Representative within B2C or B2B contexts.
  • Proficient English communication abilities, both written and verbal, achieving at least a B2 proficiency level.
  • Exceptional phone, email, and instant messaging communication proficiencies.
  • Strong organizational and time management competencies.
  • Technologically adept and well-versed in contemporary tools such as desktop sharing, cloud services, CRM, and VoIP.
  • Skilled in using word-processing software and spreadsheets, such as MS Office.
  • Familiarity with online calendars and scheduling systems, such as Google Calendar.
  • Proactive and confident demeanor with meticulous attention to detail.
  • Able to work the night-shift.
Responsibilities:
  • Handle both incoming and outgoing calls.
  • Address customer concerns promptly and effectively.
  • Cultivate enduring relationships and foster trust with customer accounts through transparent and interactive dialogue.
  • Strive for customer satisfaction in every interaction.
  • Maintain thorough records of customer engagements, update customer accounts, and organize documentation.
  • Adhere to communication protocols, guidelines, and company policies.
  • Go the extra mile to actively engage with customers.
  • Perform miscellaneous tasks as needed.
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