Customer Service Representative (Remote)

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Requirements:

• Previous experience in sales and customer service
• Experience in dispatching for in-home services is a plus
• Strong written and verbal communication skills
• High attention to detail with strong data entry skills
• Positive and professional attitude
• Ability to work both independently and as part of a team
• Dual monitors for increased efficiency
• Reliable video camera for team meetings
• Headset or microphone with clear sound and no feedback

Responsibilities:

• Answer customer calls with a friendly and professional demeanor
• Schedule appliance repair service requests efficiently
• Respond to inquiries and updates via Teams chat (CSR Help, RTS, Office Chat, Parts & Questions)
• Follow up on emails and ensure timely responses
• Manage scheduling for various types of work orders, including property management, extended warranty, home warranty, manufacturer warranty, and online appointments
• Assist technicians in the field with scheduling and coordination
• Handle parts ordering and lookup
• Make outbound calls to follow up on service opportunities
• Address escalation requests and ensure proper resolution