Customer Service Representative

Posted 11 days agoViewed

View full description

📍 Location: Philippines

💸 Salary: 360.0 - 500.0 PHP per month

🔍 Industry: ECommerce

🏢 Company: RingCould

🗣️ Languages: English

🪄 Skills: ShopifyCommunication SkillsCustomer serviceAttention to detailMultitaskingCRM

Requirements:

Proven experience in customer service
Strong communication skills
Familiarity with customer service tools and CRM software
Experience with eCommerce platforms
Knowledge of U.S. customer service expectations

Responsibilities:

Handle inbound and outbound customer inquiries
Provide accurate information about products and orders
Resolve customer complaints and concerns
Work with internal teams to improve customer experience
Manage high volumes of customer inquiries
Follow up on negative reviews to improve ratings
Ask for positive reviews and enhance platform reputation
Maintain a professional attitude at all times
Identify opportunities for process improvements

Apply

Related Jobs

Apply

🔥 Sales Customer Service Representative -Work from Home / Dayshift

Posted 4 days ago

📍 Philippines

🧭 Full-Time

🔍 Customer Service/Sales

🏢 Company: Twoconnect

🔧 Requirements

Proven experience in a Customer Service/Sales environment.
Excellent oral and written communication skills.
Proficient in using computer systems and software.
Strong interpersonal and teamwork skills.

💡 Responsibilities

Up-sell and cross-sell products and services to existing customers through telephone calls.
Leverage systems to meet sales targets.
Follow up on leads generated on the website.
Identify sales opportunities from existing client quotes.
Maintain records of sales activities and interactions.
Inform management of growth areas.

Customer serviceExcellent communication skillsAbility to learnSales experienceCRM

Posted 4 days ago

Apply

🔥 Customer Service Representative

Posted 10 days ago

📍 Philippines

🧭 Full-Time

🔍 Customer Service

🏢 Company: Get It Done Law

🔧 Requirements

Proven experience in customer service, sales, or lead management
Strong communication skills (written and verbal)
Proficiency in Go High Level (GHL) CRM or similar platforms
Ability to multitask and handle a high volume of inquiries
Strong problem-solving skills and attention to detail

💡 Responsibilities

Engage with customers via email and calls
Manage inbound leads and inquiries
Utilize Go High Level (GHL) CRM

Customer serviceSales experienceLead Generation

Posted 10 days ago

Apply

🔥 Customer Service Representative (Part-time)

Posted 10 days ago

📍 Philippines

🧭 Part-Time

🔍 Customer Service

🏢 Company: More Staffing LLC

🔧 Requirements

Proven experience in customer service
Experience with direct-to-consumer brands or e-commerce
Proficiency in Gorgias and Shopify
Experience with Cin7 or similar tools
Excellent verbal and written communication skills
Strong problem-solving abilities

💡 Responsibilities

Respond to customer inquiries across multiple channels
Assist customers with exchanges, returns, and refunds
Manage updates to shipping addresses and tracking issues
Deliver clear communication about products and services
Process orders accurately and timely
Collaborate with logistics to resolve order issues
Analyze trends to improve service processes

ShopifyMicrosoft Office Suite

Posted 10 days ago

Apply

🔥 Customer Service Representative

Posted 21 days ago

📍 Philippines

🧭 Full-Time

🔍 Publishing

🏢 Company: Autism Parenting Magazine

🔧 Requirements

2-5 years of customer service experience, particularly in email or chat support.
Bachelor’s degree in a relevant field is preferred but not required.
Familiarity with tools like Freshdesk, ActiveCampaign, and Hubstaff time tracking.
Access to a quiet home workspace with a reliable computer, webcam, and strong internet connection.
Passion for making a positive impact on the autism community.
Comfortable with technology and willing to learn new tools.

💡 Responsibilities

Provide timely, professional responses to customer inquiries via email and chat, ensuring families feel heard and valued.
Troubleshoot and resolve customer concerns while maintaining accurate records.
Guide families through the onboarding process for a smooth start with magazine and resources.
Collaborate with internal teams to enhance customer experience.
Manage comments and messages on social media platforms.
Support additional tasks such as data entry and outreach.
Use effective communication to build trust during interactions.

Communication SkillsCustomer serviceEmpathyTroubleshootingActive listeningData entryCRM

Posted 21 days ago

Apply

🔥 Customer Service Representative

Posted 21 days ago

📍 Philippines

🔍 Hospitality

🏢 Company: Bnberry

🔧 Requirements

Previous experience in customer service support, preferably with a hotel/short term rental background.
Excellent verbal and written communication skills.
Strong problem-solving abilities and a customer-first mindset.
Comfortable using CRM software and other customer support tools.
Ability to work in a fast-paced environment and manage multiple tasks effectively.
Strong organizational skills and attention to detail.
Proficiency in English; additional languages are a plus.

💡 Responsibilities

Respond to customer inquiries through various channels including phone, email, and chat.
Assist clients with booking issues and inquiries about services.
Maintain a deep understanding of Bnberry's products and services for accurate customer assistance.
Document customer interactions, feedback, and necessary follow-up actions in the CRM system.
Collaborate with internal teams to resolve client issues and ensure a seamless customer experience.
Provide feedback and insights from clients to help improve products and services.
Participate in training sessions to stay updated on product offerings and customer service best practices.

Problem SolvingCustomer serviceDocumentationVerbal communicationWritingCRM

Posted 21 days ago

Apply

🔥 Customer Service Representative - #34117

Posted 24 days ago

📍 Philippines

🧭 Independent Contractor

🔍 Manufacturing, Logistics and Branding Solutions

🏢 Company: Manila Recruitment👥 11-50 Staffing Agency Consulting Human Resources Recruiting Social Media

🔧 Requirements

2 or more years in customer service, with an advantage for those in branding, promotional products, or logistics industries.
Experience with order management and client issue resolution.
Familiarity with CRM systems and workflow management tools.
Proficiency in Microsoft Office and related customer tools.
Strong verbal and written English communication skills.

💡 Responsibilities

Address and resolve client issues, vendor errors, and shipping discrepancies promptly.
Review client orders for accuracy and completeness and assess delivery timelines.
Schedule follow-ups for special-action orders ensuring on-time shipment.
Maintain and update the Work-in-Progress (WIP) dashboard for accuracy in delivery dates.
Participate in sales team and vendor meetings, sharing updates and insights.

Customer serviceMicrosoft OfficeCRM

Posted 24 days ago

Apply

🔥 Technical Customer Service Representative

Posted about 2 months ago

📍 Philippines, Davao Region

🔍 ECommerce subscription business

🏢 Company: Remote VA

🔧 Requirements

Bachelor’s degree in Business Administration, Communications, or a related field.
Minimum of 5 years of experience in customer service management, preferably in an eCommerce or subscription-based environment.
Proven expertise in customer support, with a strong preference for eCommerce experience.
Exceptional technical aptitude with the ability to quickly adapt to new tools and technologies.
Proficiency in Shopify, Recharge, and Gorgias CRM (experience with subscription management platforms is highly preferred).
Advanced skills in Google Workspace (Docs, Sheets) and Microsoft Office Suite (Excel, Word, Outlook).
Experience leveraging data analytics tools to monitor performance and drive continuous improvement.
Strong problem-solving abilities and strategic thinking to address and resolve complex customer challenges.
A passion for delivering exceptional customer experiences and a commitment to customer satisfaction.
Demonstrated ability to work independently while fostering collaboration within a team.

💡 Responsibilities

Identify and resolve the root causes of systemic customer issues to prevent recurrence.
Deliver prompt, professional, and effective support via email and chat.
Troubleshoot and resolve technical and functional issues related to website performance, account management, subscriptions, orders, and payments.
Maintain a comprehensive understanding of products, services, and internal processes.
Oversee the entire order fulfillment process, ensuring precision, timeliness, and attention to detail.
Utilize tools such as Shopify, Recharge, Rebuy, and Gorgias CRM to manage customer inquiries and interactions effectively.
Contribute to the creation and enhancement of help center articles and FAQs to improve self-service options.
Stay informed about product updates, new features, and releases to provide accurate and up-to-date customer support.
Collaborate with cross-functional teams to align customer service and order fulfillment strategies.
Handle confidential information with the utmost care and discretion.
Maintain a positive, professional demeanor while managing customer interactions in a high-pressure environment.

Data AnalysisShopifyMicrosoft Office SuiteTroubleshootingTechnical supportCustomer support

Posted about 2 months ago

Apply

🔥 Customer Service Representative

Posted 3 months ago

📍 Philippines

🧭 Full-Time

🔍 Property Management

🏢 Company: Remote VA

🔧 Requirements

Excellent verbal and written communication skills.
Strong problem-solving and organizational abilities.
Prior experience in customer service or property management is a plus.
Comfortable working remotely and proficient with technology.
Ability to manage time effectively and multitask in a fast-paced environment.

💡 Responsibilities

Respond promptly and professionally to tenant inquiries via phone and email.
Coordinate service calls and ensure timely resolution of tenant concerns.
Handle rent-related communications, including payment updates and general inquiries.
Maintain accurate records of interactions and transactions using our CRM system.
Collaborate with the back support team to address tenant needs efficiently.

Communication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationMultitasking

Posted 3 months ago

Apply

🔥 Customer Service Representative - Philippines (Non-IT, Remote)

Posted 4 months ago

📍 Philippines

🧭 Full-Time

🔍 Healthcare services

🏢 Company: Cloverleaf Care👥 11-50 Medical Health Care

🔧 Requirements

3+ years experience in a Customer Service role.
Flair communication skills in English, both spoken and written is a MUST.
Expert level computer experience with documents, sheets, and web applications is a MUST.
Excellent problem-solving skills.
Detail oriented, highly organized, dependable, and able to multi-task.
Self-starter with superior time management skills.
Excellent customer service skills with phone communication, particularly with US or UK consumers.
Must demonstrate clear voice quality and video quality during the hiring process.
Dedicated home office space.
Strong work ethics and a professional attitude towards work.

💡 Responsibilities

Schedule and coordinate day-to-day activities of healthcare workers.
Screen and hire caregivers.
Communicate regularly with field staff and develop strong interpersonal relationships.
Promote the employer’s brand and ensure the retention of the best talent.
Staff client shifts by matching caregivers with clients.
Manage the service delivery platform to meet company standards.
Provide exceptional customer service over the phone.
Prepare daily and weekly staffing reports.
Support payroll functions.
Provide human resources support to healthcare workers.

Communication SkillsMicrosoft Excel

Posted 4 months ago

Apply

🔥 Customer Service Representative

Posted 5 months ago

📍 Philippines

🔍 Customer Service

🏢 Company: Starfish Hiring

🔧 Requirements

Minimum of 1-year verified experience as a Customer Service Representative within B2C or B2B contexts.
Proficient English communication abilities, both written and verbal, achieving at least a B2 proficiency level.
Exceptional phone, email, and instant messaging communication proficiencies.
Strong organizational and time management competencies.
Technologically adept and well-versed in contemporary tools such as desktop sharing, cloud services, CRM, and VoIP.
Skilled in using word-processing software and spreadsheets, such as MS Office.
Familiarity with online calendars and scheduling systems, such as Google Calendar.
Proactive and confident demeanor with meticulous attention to detail.
Able to work the night-shift.

💡 Responsibilities

Handle both incoming and outgoing calls.
Address customer concerns promptly and effectively.
Cultivate enduring relationships and foster trust with customer accounts through transparent and interactive dialogue.
Strive for customer satisfaction in every interaction.
Maintain thorough records of customer engagements, update customer accounts, and organize documentation.
Adhere to communication protocols, guidelines, and company policies.
Go the extra mile to actively engage with customers.
Perform miscellaneous tasks as needed.

Communication SkillsAnalytical SkillsCollaborationMicrosoft ExcelTime ManagementMS Office

Posted 5 months ago

Apply