Apply📍 Philippines
🔍 Hospitality
- Previous experience in customer service support, preferably with a hotel/short term rental background.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-first mindset.
- Comfortable using CRM software and other customer support tools.
- Ability to work in a fast-paced environment and manage multiple tasks effectively.
- Strong organizational skills and attention to detail.
- Proficiency in English; additional languages are a plus.
- Respond to customer inquiries through various channels including phone, email, and chat.
- Assist clients with booking issues, inquiries about services, and other client concerns.
- Maintain a deep understanding of Bnberry's products and services to provide accurate information to customers.
- Document customer interactions, feedback, and any necessary follow-up actions in the CRM system.
- Collaborate with internal teams to resolve client issues and ensure a seamless customer experience.
- Provide feedback and insights from clients to help improve products and services.
- Participate in training sessions to keep up to date with product offerings and customer service best practices.
Problem SolvingCustomer serviceDocumentationVerbal communicationWritingCRM
Posted 3 days ago
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