Bnberry

BnBerry is a travel tech company that empowers the hospitality industry with innovative tools for managing inventory distribution, bookings, and connecting with marketplaces like Airbnb and VRBO. Their services simplify operations for hotels, enhance guest experiences, and drive revenue through strategic channel management.

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📍 Philippines

🔍 Hospitality

  • Previous experience in customer service support, preferably with a hotel/short term rental background.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and a customer-first mindset.
  • Comfortable using CRM software and other customer support tools.
  • Ability to work in a fast-paced environment and manage multiple tasks effectively.
  • Strong organizational skills and attention to detail.
  • Proficiency in English; additional languages are a plus.
  • Respond to customer inquiries through various channels including phone, email, and chat.
  • Assist clients with booking issues, inquiries about services, and other client concerns.
  • Maintain a deep understanding of Bnberry's products and services to provide accurate information to customers.
  • Document customer interactions, feedback, and any necessary follow-up actions in the CRM system.
  • Collaborate with internal teams to resolve client issues and ensure a seamless customer experience.
  • Provide feedback and insights from clients to help improve products and services.
  • Participate in training sessions to keep up to date with product offerings and customer service best practices.

Problem SolvingCustomer serviceDocumentationVerbal communicationWritingCRM

Posted 3 days ago
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🔥 Head of Outbound
Posted 13 days ago

📍 United States

🔍 Travel and hospitality

  • Proven experience in the travel and hospitality industry, with a clear understanding of industry dynamics.
  • Minimum of 7 years of experience in B2B marketing, with proven success in LinkedIn and email campaigns.
  • Hands-on experience with HubSpot, including CRM setup, workflow automation, and lead tracking.
  • Strong understanding of email deliverability tools (e.g., Clay, HeyReach, Expendi, Sendspark, Mailreef).
  • Solid technical skills, including the ability to write basic automation scripts and SQL queries.
  • Experience running experiments across multiple marketing channels to optimize performance.
  • Proven ability to work independently in a remote setting and manage multiple projects simultaneously.
  • Fluent in English, with excellent written and verbal communication skills.
  • Strong analytical skills and a data-driven mindset.
  • Build a lead generation architecture, including scoring pipelines, workflows, and outreach campaigns.
  • Plan and execute outbound campaigns, including cold email, LinkedIn automation, and retargeting.
  • Manage and optimize HubSpot for CRM workflows, data organization, and performance tracking.
  • Collaborate with the SDR team to develop targeted outreach strategies and ensure conversion to SQLs.
  • Experiment with and implement new tools, automations, and processes to enhance outbound efficiency.
  • Monitor and analyze campaign performance, creating reports for the CEO and sales team.
  • Develop and maintain OKRs (Objectives and Key Results) for the outbound team.

SQL

Posted 13 days ago
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