Customer Service Representative - #34117

Posted about 19 hours agoViewed

💎 Seniority level: Junior, 2 or more years

📍 Location: Philippines, PH Time, NOT STATED

🔍 Industry: Manufacturing, Logistics and Branding Solutions

🗣️ Languages: English

⏳ Experience: 2 or more years

🪄 Skills: Customer serviceMicrosoft OfficeCRM

2 or more years in customer service, with an advantage for those in branding, promotional products, or logistics industries.
Experience with order management and client issue resolution.
Familiarity with CRM systems and workflow management tools.
Proficiency in Microsoft Office and related customer tools.
Strong verbal and written English communication skills.

Address and resolve client issues, vendor errors, and shipping discrepancies promptly.
Review client orders for accuracy and completeness and assess delivery timelines.
Schedule follow-ups for special-action orders ensuring on-time shipment.
Maintain and update the Work-in-Progress (WIP) dashboard for accuracy in delivery dates.
Participate in sales team and vendor meetings, sharing updates and insights.