Customer Service Representative

Posted 2024-11-23

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💎 Seniority level: Entry, Prior experience in customer service or property management is a plus

📍 Location: Philippines, EST, NOT STATED

🔍 Industry: Property Management

🏢 Company: Remote VA

🗣️ Languages: English

⏳ Experience: Prior experience in customer service or property management is a plus

🪄 Skills: Communication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationMultitasking

Requirements:

Excellent verbal and written communication skills.
Strong problem-solving and organizational abilities.
Prior experience in customer service or property management is a plus.
Comfortable working remotely and proficient with technology.
Ability to manage time effectively and multitask in a fast-paced environment.

Responsibilities:

Respond promptly and professionally to tenant inquiries via phone and email.
Coordinate service calls and ensure timely resolution of tenant concerns.
Handle rent-related communications, including payment updates and general inquiries.
Maintain accurate records of interactions and transactions using our CRM system.
Collaborate with the back support team to address tenant needs efficiently.

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Customer Service Representative

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