Customer Service Representative - Philippines (Non-IT, Remote)

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Requirements:

• 3+ years experience in a Customer Service role.
• Flair communication skills in English, both spoken and written is a MUST.
• Expert level computer experience with documents, sheets, and web applications is a MUST.
• Excellent problem-solving skills.
• Detail oriented, highly organized, dependable, and able to multi-task.
• Self-starter with superior time management skills.
• Excellent customer service skills with phone communication, particularly with US or UK consumers.
• Must demonstrate clear voice quality and video quality during the hiring process.
• Dedicated home office space.
• Strong work ethics and a professional attitude towards work.

Responsibilities:

• Schedule and coordinate day-to-day activities of healthcare workers.
• Screen and hire caregivers.
• Communicate regularly with field staff and develop strong interpersonal relationships.
• Promote the employer’s brand and ensure the retention of the best talent.
• Staff client shifts by matching caregivers with clients.
• Manage the service delivery platform to meet company standards.
• Provide exceptional customer service over the phone.
• Prepare daily and weekly staffing reports.
• Support payroll functions.
• Provide human resources support to healthcare workers.