Customer Service Representative - Philippines (Non-IT, Remote)

3+ years experience in a Customer Service role. Flair communication skills in English, both spoken and written is a MUST. Expert level computer experience with documents, sheets, and web applications is a MUST. Excellent problem-solving skills. Detail oriented, highly organized, dependable, and able to multi-task. Self-starter with superior time management skills. Excellent customer service skills with phone communication, particularly with US or UK consumers. Must demonstrate clear voice quality and video quality during the hiring process. Dedicated home office space. Strong work ethics and a professional attitude towards work.

Schedule and coordinate day-to-day activities of healthcare workers. Screen and hire caregivers. Communicate regularly with field staff and develop strong interpersonal relationships. Promote the employer’s brand and ensure the retention of the best talent. Staff client shifts by matching caregivers with clients. Manage the service delivery platform to meet company standards. Provide exceptional customer service over the phone. Prepare daily and weekly staffing reports. Support payroll functions. Provide human resources support to healthcare workers.