Customer Service Representative (English/Japanese)

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💎 Seniority level: Junior, 1 - 3 years

📍 Location: Philippines, Mexico

🔍 Industry: Software

🏢 Company: Hireframe👥 101-250 Management Consulting Consulting Sales Professional Services

🗣️ Languages: English

⏳ Experience: 1 - 3 years

🪄 Skills: Communication SkillsCollaborationProblem SolvingCustomer serviceWritten communicationMultitaskingInterpersonal skillsFluency in EnglishVerbal communicationActive listeningTechnical supportCRMCustomer support

Requirements:

Fluent English speaker with strong verbal, written, and interpersonal skills
At least 1 - 3 years experience in a customer facing role
Ability to multi-task, organize, and prioritize work
Ability to quickly learn complex software products
Comfort working remote
Familiarity with collaboration (Slack) & ticketing software (CRM, such as Hubspot)

Responsibilities:

Communicate with customers via phone, email and chat, with most requests via email
Provide knowledgeable answers to questions about our product
Become an expert in our gym management software
Collaborate with our engineering team on software issues
Translate marketing text and documentation from English to Japanese

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