Customer Success Sales Analyst Contractor

Experience within the K12 education market is preferred. Demonstrated experience with sales and service processes, customer billing, accounts receivable and vendor interactions required. Demonstrated working knowledge of Salesforce required. At least 1 year of experience in a customer-facing support role required. Incomparable people skills with ability to handle complicated situations with poise. Excellent interpersonal, verbal and written communication skills. Self-motivated with excellent problem-solving and analytical skills. Ability to efficiently multitask and prioritize appropriately in a fast paced environment. Proficient skills in Microsoft Office Suite, specifically in: Word, Excel, and PowerPoint as well as Google Suite. Ability to work independently. Detail-oriented and project management skills

Support the Sales teams in drafting school district requested quotes. Liaise and support schools and the Fulfillment team regarding materials ordered. Data entry and cleanup that allows for organized and precise sales and customer lists. Follow-up with school districts as materials are delivered and timely respond to inquiries. Keep clear and meticulous records of customer interactions in Salesforce. Provide customers with shipment status updates, as supplied by the Fulfillment team. Assists schools in understanding their packing slip to verify all products were received.