ApplySeasonal Customer Experience Specialist
Posted about 2 months agoViewed
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💎 Seniority level: Entry, 1-2 years
📍 Location: Arizona, California, Colorado, Illinois, Massachusetts, Texas, North Carolina, New York, Washington
💸 Salary: 18.0 - 20.0 USD per hour
🔍 Industry: Education
🗣️ Languages: English, Spanish
⏳ Experience: 1-2 years
🪄 Skills: SalesforceCustomer serviceAttention to detailCRM
Requirements:
- 1-2 years experience in a customer service role preferred.
- Comfortable learning new technologies and familiar with basic office tech (Slack, Google Suite, CRMs).
- Excellent attention to detail, with a professional and warm customer presence.
- Spanish speakers are a plus, but not required.
Responsibilities:
- Act as the voice of Galileo, conveying the camper experience to families and clients.
- Respond to high volumes of inquiries via email and phone while ensuring excellent customer service.
- Serve as the main point of contact for guardians and staff, resolving inquiries and concerns.
- Leverage tools like Salesforce and Google Suite for managing customer accounts.
- Assist with reviewing and awarding scholarship applications.
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