Customer Success Manager - Commercial Markets
105040 - 131280 USD per year
Company:Planet
Location:United States, EST, PST
Languages:English
Seniority level:Senior, 6+ years
Experience:6+ years
Skills:
Cloud ComputingAgile methodologiesRESTful APIsCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceWritten communicationCustomer SuccessExcellent communication skillsRelationship buildingProblem-solving skillsAccount ManagementVerbal communicationClient relationship managementCross-functional collaborationRelationship management
Requirements:
6+ years of experience in Customer Success, account management or similar Bachelor’s degree in a related field Advanced working knowledge of remote sensing, GIS or geospatial imagery products Advanced technical background, experience with remote sensing platforms and solutions Ability to successfully communicate and coordinate with international customers & sales teams Solid problem solving skills, proactive work style and ability to work independently Ability to partner with leading global companies on scaling innovative technologies, understanding industry workflows and needs Experience in earth observation and related fields Excellent verbal and written communication skills in English Ability to travel approximately 10% of the year domestically or internationally
Responsibilities:
Build and maintain strong relationships with commercial customers. Identify expansion opportunities and collaborate with sales teams for renewals and upsells. Facilitate customer training, onboarding, and best practices for data integration. Act as the voice of the customer internally, advocating for product improvements. Collaborate with sales, product, and marketing teams to support customer needs. Share insights on key accounts and contribute to success strategies.
