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Implementation Specialist

Posted 5 months agoViewed

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💎 Seniority level: Middle, 2-3+ years

📍 Location: CA

🔍 Industry: Membership software for non-profit service clubs and associations

🏢 Company: ClubRunner

🗣️ Languages: English

⏳ Experience: 2-3+ years

🪄 Skills: Project ManagementJiraCommunication SkillsAttention to detailOrganizational skillsDocumentation

Requirements:
  • 2-3+ years of experience supporting SaaS implementation projects in a B2B environment.
  • Proven ability to gather and understand client requirements and assist in configuring solutions.
  • Solid technical and analytical background.
  • Strong communication and organizational skills.
  • Ability to manage multiple tasks effectively.
  • Experience collaborating with cross-functional teams such as product, engineering, and customer success.
  • Familiarity with project management tools such as Jira and Confluence.
  • Ability to thrive in a dynamic, fast-paced environment.
  • A problem-solving mindset, able to troubleshoot and resolve client issues.
Responsibilities:
  • Collaborate with the team to analyze client requirements and translate them into technical configurations.
  • Implement system configurations using database entities, fields, views, listings, and dashboards.
  • Maintain organized project documentation using Confluence to track progress and relevant information.
  • Use project management tools like Jira to track task progress.
  • Develop a deep understanding of product features and capabilities.
  • Identify gaps and clarifications needed and communicate closely with customers.
  • Prepare data imports and data migration plans.
  • Participate in client meetings, providing updates and assistance with technical support.
  • Ensure smooth transition of solutions to clients, including training.
  • Contribute to product lifecycle by providing feedback on feature improvements.
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