Apply📍 CA
🧭 Full-Time
🔍 Membership software for non-profit service clubs and associations
- 2-3+ years of experience supporting SaaS implementation projects in a B2B environment.
- Proven ability to gather and understand client requirements and assist in configuring solutions.
- Solid technical and analytical background.
- Strong communication and organizational skills.
- Ability to manage multiple tasks effectively.
- Experience collaborating with cross-functional teams such as product, engineering, and customer success.
- Familiarity with project management tools such as Jira and Confluence.
- Ability to thrive in a dynamic, fast-paced environment.
- A problem-solving mindset, able to troubleshoot and resolve client issues.
- Collaborate with the team to analyze client requirements and translate them into technical configurations.
- Implement system configurations using database entities, fields, views, listings, and dashboards.
- Maintain organized project documentation using Confluence to track progress and relevant information.
- Use project management tools like Jira to track task progress.
- Develop a deep understanding of product features and capabilities.
- Identify gaps and clarifications needed and communicate closely with customers.
- Prepare data imports and data migration plans.
- Participate in client meetings, providing updates and assistance with technical support.
- Ensure smooth transition of solutions to clients, including training.
- Contribute to product lifecycle by providing feedback on feature improvements.
Project ManagementJiraCommunication SkillsAttention to detailOrganizational skillsDocumentation
Posted 5 months ago
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