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Wisedocs AI

Wisedocs AI leverages artificial intelligence to streamline the understanding of medical documents for companies in the insurance, legal, and medical sectors. By processing hundreds of thousands of pages weekly, Wisedocs saves clients significant time and enhances the efficiency of medical claims processing.

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Jobs at this company:

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🔥 Support Specialist
Posted 20 days ago

📍 United States

🔍 InsurTech and HealthTech

  • 2+ years of experience in customer support in a software or technology company.
  • Experience in a customer-facing environment.
  • Strong problem-solving and communication skills.
  • Experience using ticketing systems such as Jira and Hubspot is nice to have.
  • Provide first-level support to customers and internal teams.
  • Run customer-facing calls for configuration, training, and troubleshooting.
  • Manage the customer-facing ticketing inbox in Jira and HubSpot, providing resolutions and escalating issues where needed.
  • Create engaging how-to overviews and resources for new product features.
  • Escalate potential bugs or errors to the development team and communicate with them effectively.
  • Translate new feature functions into user-friendly terminology and train internal and customer teams.
  • Manage customer instance settings and configurations.
  • Document customer interactions and solutions to contribute to our knowledge base.
  • Collaborate with the product team to provide feedback and insights based on customer needs.
  • Troubleshoot issues, diagnose problems, and guide users through step-by-step solutions.

JiraCommunication SkillsProblem SolvingCustomer serviceRESTful APIsTrainingTroubleshootingTechnical supportCustomer supportCustomer Success

Posted 20 days ago
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🔥 Enterprise Implementation Manager
Posted 2 months ago

📍 United States, Canada

🧭 Full-Time

🔍 InsurTech and HealthTech

  • Certification in project management (e.g., PMP, PRINCE2) is a plus.
  • 5+ years of experience in implementing enterprise customers of significant financial size.
  • Strong problem-solving skills and ability to work independently and in a team.
  • Proficiency in configuring and customizing software solutions.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Excellent communication skills to explain technical concepts to non-technical stakeholders.
  • Familiarity with cloud platforms (e.g., AWS, Azure, GCP) and project management tools (e.g., Jira) is a plus.
  • Plan, manage, and execute enterprise-level implementations, ensuring alignment with customer goals and timelines.
  • Serve as the primary point of contact for enterprise clients during the implementation process.
  • Develop and maintain comprehensive project plans, including timelines, milestones, and deliverables.
  • Partner with clients to understand their workflows and tailor the Wisedocs solution to meet their needs.
  • Coordinate cross-functional teams to deliver seamless implementations.
  • Facilitate client workshops and stakeholder meetings.
  • Establish and refine implementation frameworks to drive consistent project outcomes.
  • Identify opportunities to improve the implementation process.
  • Monitor and analyze project performance metrics.
  • Develop and deliver training programs for customers.

Project ManagementArtificial IntelligenceCloud ComputingJiraStakeholder managementProcess improvementCustomer Success

Posted 2 months ago
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🔥 Enterprise Account Executive
Posted 3 months ago

📍 Canada, United States

🧭 Full-Time

🔍 Insurance, Legal, Medical, InsurTech, HealthTech

  • 5+ years experience in an Enterprise Sales Role.
  • Understanding of MEDDICC or another best in class sales methodology.
  • Competent and confident in sales abilities and consistently hitting quota.
  • Prior experience in the Insurance or Legal industries.
  • Familiarity with Sales Tools including Hubspot.
  • Comfortable with national travel and attending events.
  • Personable, with a knack for building relationships.
  • Self-starter attitude with professionalism.
  • Excellent verbal and written communication skills.
  • Strong organizational and time management skills.
  • Running a full lifecycle of an opportunity, from sourcing all the way through to close.
  • Running discovery calls, demos, and negotiation calls.
  • Building a pipeline of opportunities through various engagement methods like calling and networking.
  • Collaborating closely with Customer Success for smooth sales to onboarding handoff.
  • Working cross-functionally with teams including product and operations for client and market feedback.
  • Traveling nationally and to the US for conferences and events.

NegotiationClient relationship managementSales experienceStakeholder managementLead Generation

Posted 3 months ago
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