Implementation Specialist

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Requirements:

• 4+ years of experience in installing and configuring network equipment
• 1+ year of demonstrated leadership experience
• Demonstrated experience with communicating and remediating enterprise networking infrastructure
• Demonstrated experience implementing disaster recovery procedures
• Maintaining current knowledge and understanding of security and networking best practices to offer the best solutions and protection to company systems
• Understanding of cyber security vulnerabilities

Responsibilities:

• Install, monitor, and customize clients' systems after an initial purchase of hardware or software.
• Collaborate and partner with Sales, Project Manager, Network Design and Digital services, customer IT and biomed to implement solutions sold.
• Assess and remediate existing infrastructure to support installation of new solution.
• Function as co-lead; develop and maintain strong relationships and frequent communications with customers and sales to proactively identify customer needs, ensure resolution, proper follow-up, and ongoing customer satisfaction.
• Mentoring and coaching local FE on installed solution.
• Responsible for prompt administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, technical project plans, technical walk thru and post warranty conversations with customer.
• Manage vendor service as needed.
• Provide instruction to personnel on equipment operation, diagnostics, effective use, and repair.
• Supports engineering new product releases.