Field Service Engineer

Posted 7 months agoViewed

View full description

📍 Location: Maryland, United States

💸 Salary: 50000 - 80000 USD per year

🔍 Industry: Manufacturing technology, specifically machine tools (metalworking)

🏢 Company: Phillips Corporation👥 251-500 Manufacturing

🪄 Skills: Communication SkillsAnalytical SkillsCollaboration

Requirements:

Experience with CNC machines or a strong mechanical aptitude is required.
A mechatronics, machining, or engineering certificate or degree is preferred but not mandatory.
Ability to provide world-class customer service and build lasting relationships.
Must be willing to travel up to 80% of the month between Monday and Friday.

Responsibilities:

Deliver legendary service by becoming the industry's most knowledgeable expert.
Troubleshoot, repair, and install CNC machines across Maryland.
Partner with clients to ensure their equipment runs at peak performance and support their success.
Continuously learn and grow to stay ahead of technological advancements.

Apply

Related Jobs

Apply

🔥 Field Service Engineer - Louisville, KY

Posted 3 days ago

📍 United States

🧭 Full-Time

💸 26.0 - 28.0 USD per hour

🏢 Company: VideojetJobs

🔧 Requirements

Up to two years of technical experience and/or customer facing roles
Willingness to travel 100% of the time to customer facilities.
Associate's/Technical degree preferred, or a combination of education and experience.
Experience repairing, troubleshooting, and diagnosing different kinds of equipment.
Electrical and mechanical experience is preferred.
Valid driver's license and clean driving record required.

💡 Responsibilities

Provide ongoing care and support for our customer's equipment
Install our products and solutions at customer locations
Diagnose and resolve challenges and problems
Become a trusted advisor and partner for our customers, to develop excellent relationships.
Extend our Videojet footprint in the market by promoting our service agreements and newer technology.

CiscoJavaCommunication SkillsCustomer serviceRESTful APIsTroubleshootingTechnical supportCustomer support

Posted 3 days ago

Apply

🔥 Field Service Engineer

Posted 3 days ago

📍 United States

🔍 Software Development

🏢 Company: careers_gm

🔧 Requirements

Extensive hands-on Automotive Dealership Service Department or equivalent vehicle diagnostic and repair experience.
100% USA Geographic mobility is a requirement for this and all future moves in the field.
State Automotive Technician Certifications as required by state/local law (if relocated certified in new State within one month).
Knowledge and experience with GM Essential Service tools
Possession of a valid driver’s license and a clean driving record
Proficient user of MS Office applications: Word, PowerPoint, Excel, Outlook (or equivalent e-mail/calendar app).
Ability to manage, resolve, document, and close dispatch cases in the required timeframe.
Ability to build and maintain customer relationships with Dealership management teams with focus on the Dealership Service department
Ability to work with minimal direction and be responsible for self-training to maintain and increase skills
A history of maintaining customer satisfaction in a territory with multiple customer locations is desired
Ability to create and provide specialized training
Excellent communication skills and time management to successfully prioritize and deliver critical services.
Self-motivated with a proactive approach to meeting and exceeding customer expectations.
Proficient user of Data Bus Diagnostic Tools (e.g., via TIS/GDS, NeoVi /V-Spy Intrepid Tools, Buffalo Tool, INCA Tool, etc.)
Proficient user of Pico Scope
10 plus years customer handling, support, sales, administrative, computer or other business skills applicable to the specific needs of the FSE position
Computer hardware set-up, internet and wireless communications experience
Certified in the following Automotive Service Excellence (ASE) Tests and recertification at the required intervals: A1-A9 plus Master Technician certification, B2-B5, plus Master Technician certification, T1-T8, plus Master Technician certification, L1, L2 and L3
Knowledge of GM Global Connect Service Applications
Knowledge of GM Service Training College (GM STC) training web site and applications
Extensive knowledge of GM vehicle control systems, including controller area networks, GM LAN, etc.
100% completion of GM Service Training requirements including achieving GM Master Technician in one or more GM STC Training paths.
GM World Class Technician credentials
Knowledge of LAN/WAN IT infrastructure
This position requires the ability to legally operate a motor vehicle on a regular basis.

💡 Responsibilities

Provide third level, on-site support to resolve automotive technical and Techline issues
Maintain a close working relationship with GM District Managers-Aftersales (DM-A), the Regional CAM and BRSM to review vehicles in repurchase jeopardy and seek creative ways to avoid buy-back.
Work closely with the GM Business Resource Center (BRC) to respond to customers in your area that have contacted Customer Assistance asking for a repurchase of their vehicle
Utilize GM’s predictive analytics tool to get notifications of high repurchase potential vehicles in your assigned area and assist dealers quickly when one of these high-risk vehicles shows up at a dealer in your area.
Review dealer comeback process on every dealer contact to determine it meets GM’s requirements
Help implement a comeback process for each dealer that does not have a robust process in place.
Review current Preliminary Information (PI) bulletins for known vehicle concerns with Dealer service personnel
Drive PI bulletin process by notifying TAC Escalation Team Agents (ETA) of authorized “field fix” information
Conduct ad-hoc in-Dealership training sessions, which can include technical information on the use of Techline tools and applications, as well as, other diagnostic tools and equipment when the dealer’s deficiencies in these areas are causing buybacks.
Take ownership of Dealer concerns and use effective problem resolution skills
For those that are contributing to buybacks, trouble-shoot Service department IT hardware and Techline tool problems, using all available resources and follow through to resolution
For dispatched cases, address GM Dealership customer problem resolution needs via phone or at the Dealership location.
Report on Dealership’s “State of Health” relative to overall service readiness to prevent buybacks.
When lack of qualified Technicians is the cause of buybacks, assist in Dealer Technician recruitment and retention by reviewing “Technician Pipeline” options to Dealer Service Management
Develop and maintain strong relationships with GM National and Regional Management responsible for Service Operations and Vehicle/Powertrain Brand Quality, including the GM Engineering community with a focus on product quality improvements and minimizing potential repurchases.
Represent GM as the primary resource and spokesperson in the field for automotive technical and Techline product information
Attend to requests from GM wholesale personnel including Regional Service management, Vehicle/Powertrain Brand Quality, and Engineering as processed through the TAC and FSE Dispatch Center escalation process.
Provide feedback in the form of Field Product Reports (FPRs) to Vehicle/Powertrain Brand Quality Managers and GM Engineering
Provide support for Better Business Bureau (BBB) arbitration hearings and legal cases, such as “lemon law” law suits, to protect GM interests
Provide warranty waste reduction suggestions to FSE Leadership and the BQM Team

Communication SkillsCustomer serviceMS OfficeTrainingTroubleshooting

Posted 3 days ago

Apply

🔥 Field Service Engineer 1 - Bloomington, IL

Posted 4 days ago

📍 United States of America

💸 58000.0 - 87000.0 USD per year

🔍 Medical Technology

🏢 Company: GEHC_ExternalSite

🔧 Requirements

Experience with Web applications as well as Microsoft suite of products.
Must have and maintain a valid Driver's License.

💡 Responsibilities

Learn to complete on-time and accurate Preventative Maintenance, FMIs and/or ISIs.
Assist more experienced field engineers with equipment installation.
Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment.
Effectively communicate and partner with teammates and colleagues.
Learn to effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
Partner with the customer and recommend value-added services that will help the customer run their business more efficiently.
Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times.
Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner.
Serve as a member of the account community for key accounts.
Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs.
Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business.
Keep up to date with competitor information and market trends.
Answer service calls independently without assistance within one year of employment.

Communication SkillsProblem SolvingCustomer serviceAdaptabilityTeamworkTroubleshootingActive listeningCustomer support

Posted 4 days ago

Apply

🔥 Field Service Engineer – Power Systems

Posted 12 days ago

📍 United States of America

🔍 Power Systems

🏢 Company: vernova_externalsite

🔧 Requirements

High School Diploma with a minimum of 15 additional years of related field service experience in a field service AND/OR commissioning environment with Power systems and associated control systems.
Minimum 3 years of field service and/or commissioning experience in a field service/ commissioning environment with Power systems and associated control systems
US Citizen with the ability to achieve security clearance for Department of Defense projects
Ability and willingness to travel 85% of the time on short notice
Must be physically fit to be able to board vessels offshore.
Must be able to pass a HUET and offshore survival course which includes activities in a swimming pool.

💡 Responsibilities

Perform installation and commissioning activities at customer site locations during ship construction.
Performs troubleshooting activities at site locations during scheduled Port visits or at sea to diagnose problems, determine appropriate resolution, and implements corrective actions.
Performs a wide range of engineering tasks to ensure the technical integrity and proper installation and commissioning of GEPC Power systems and associated control systems.
Provide support to engineering teams working on customer modernization projects.
Provide support the bidding process for the customer modernization projects.
Provide on call support in response to customer calls for service
Complete timely service reports and other administrative requirements
Perform work on-board vessels within GE / Customer safety guidelines either in shipyards or offshore.

Communication SkillsCustomer serviceTroubleshooting

Posted 12 days ago

Apply

🔥 Field Service Engineer 1 - Tulsa, OK

Posted 17 days ago

📍 United States of America

🏢 Company: GEHC_ExternalSite

🔧 Requirements

Associate’s or Bachelor’s degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; OR equivalent military education; OR participant in the formal GEHC Biomed/FE Services Internship or Military Externship program; OR High School Diploma/GED and 4 or more years of experience servicing electronic equipment.
Experience with Web applications as well as Microsoft suite of products.
Must have and maintain a valid Driver’s License.
Willingness to be available "after hours", or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary.

💡 Responsibilities

Learn to complete on-time and accurate Preventative Maintenance, FMIs and/or ISIs.
Assist more experienced field engineers with equipment installation.
Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment.
Effectively communicate and partner with teammates and colleagues.
Learn to effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
Partner with the customer and recommend value-added services that will help the customer run their business more efficiently.
Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times.
Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner.
Serve as a member of the account community for key accounts.
Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs.
Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business.
Keep up to date with competitor information and market trends.
Answer service calls independently without assistance within one year of employment.

Communication SkillsProblem SolvingCustomer serviceTeamworkTroubleshootingActive listeningTechnical support

Posted 17 days ago

Apply

🔥 Field Service Engineer 1 - Syracuse, NY

Posted 2 months ago

📍 United States of America

💸 58000.0 - 87000.0 USD per year

🏢 Company: GEHC_ExternalSite

🔧 Requirements

Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; OR equivalent military education; OR participant in the formal GEHC Biomed/FE Services Internship or Military Externship program; OR High School Diploma/GED and 4 or more years of experience servicing electronic equipment.
Experience with Web applications as well as Microsoft suite of products.

💡 Responsibilities

Learn to complete on-time and accurate Preventative Maintenance, FMIs and/or ISIs.
Assist more experienced field engineers with equipment installation.
Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment.
Effectively communicate and partner with teammates and colleagues.
Learn to effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
Partner with the customer and recommend value-added services that will help the customer run their business more efficiently.
Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times.
Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner.
Serve as a member of the account community for key accounts.
Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs.
Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business.
Keep up to date with competitor information and market trends.
Answer service calls independently without assistance within one year of employment.

SQLREST APICommunication SkillsMicrosoft ExcelProblem SolvingCustomer serviceLinuxTroubleshootingData entryData visualizationComputer skillsCustomer support

Posted 2 months ago

Apply

🔥 Field Service Engineer

Posted 2 months ago

📍 USA

💸 67700.0 - 93100.0 USD per year

🔍 Design, Process & Technology Engineering

🔧 Requirements

Experience working with electrical power distribution systems, power monitoring systems, AC/DC electrical power, and the use of communication protocols.
Knowledge and understanding of UL Standards, such as UL67 Panelboards, UL1008 Transfer Switch Equipment, UL10008S Static Transfer Switches, UL60950 Information Technology Equipment, UL 891 Switchboards, UL 1558 Metal‐Enclosed Low‐Voltage Power Circuit Breaker Switchgear as applicable, as well as other pertinent standards.
Ability to read and understand electrical schematics.
Ability to use test equipment, to include multimeters, current meters, and related devices.

💡 Responsibilities

Provide installation supervision, testing, commissioning, maintenance, and repair work
Prepares technical reports/test sheets, monitoring of spare parts, tools/equipment, consumables, etc.
Maintain and follow safety regulations for the company and the specific sites where working.
Attend all appropriate site meetings.
Interfaces with Project Management and Site personnel.
Provide excellent customer service to clients, listening to and addressing their needs and/or escalating their needs through our organization for resolution.
Communicate on a regular basis with Project Managers receiving and relaying information.
Proactively works to eliminate waste and adds value to all processes.
Adhere to all relevant health and safety regulations and perform work practices that are safe.
Adhere to company policies and rules.
Additional duties as required.

Communication SkillsAnalytical SkillsProblem SolvingCustomer serviceLinux

Posted 2 months ago

Apply

🔥 Field Service Engineer

Posted 7 months ago

📍 Upper Midwest - Illinois, Minnesota, Indiana, Michigan, Iowa, Missouri, Wisconsin

🧭 Full-Time

💸 100000 - 115000 USD per year

🔍 Medical and laboratory instrumentation

🏢 Company: Biocare Medical, LLC

🔧 Requirements

Associate degree in Biomedical Equipment Technologies or closely related field.
Two plus (2+) years of Field Service Engineer experience in the medical field or closely related field.
Competency in electrical and mechanical troubleshooting; robotics and fluidics experience is a plus.
Preferred specialized equipment repair training or certifications (BMET, CBET).
Clear verbal and written communication skills.
High level of reading comprehension for interpreting instructions.
Advanced computer skills for reporting and interacting with equipment.
Strong attention to detail and organizational skills.
Ability to travel 80%-90% of the time.

💡 Responsibilities

Installation, calibration, diagnosis, repair, and preventative maintenance (PM) service of Biocare Medical and contracted competitive instruments.
Provide technical support to clients and internal teams.
Serve as the on-site client point-of-contact for instrument service issues.
Collaborate with Sales, Marketing, Engineering, QA/QC, and R&D as needed.
Participate in local, regional, and national histology/immunohistochemistry functions.
Travel both domestically and internationally to minimize instrument down time.
Work on complex assignments ensuring timely and successful repairs.
Perform other duties as assigned by management.

Communication SkillsAnalytical SkillsCollaborationAttention to detailOrganizational skillsTroubleshootingComputer skills

Posted 7 months ago

Apply