Biocare Medical, LLC

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🔥 Field Service Engineer
Posted 2 months ago

📍 Upper Midwest - Illinois, Minnesota, Indiana, Michigan, Iowa, Missouri, Wisconsin

🧭 Full-Time

💸 100000 - 115000 USD per year

🔍 Medical and laboratory instrumentation

  • Associate degree in Biomedical Equipment Technologies or closely related field.
  • Two plus (2+) years of Field Service Engineer experience in the medical field or closely related field.
  • Competency in electrical and mechanical troubleshooting; robotics and fluidics experience is a plus.
  • Preferred specialized equipment repair training or certifications (BMET, CBET).
  • Clear verbal and written communication skills.
  • High level of reading comprehension for interpreting instructions.
  • Advanced computer skills for reporting and interacting with equipment.
  • Strong attention to detail and organizational skills.
  • Ability to travel 80%-90% of the time.

  • Installation, calibration, diagnosis, repair, and preventative maintenance (PM) service of Biocare Medical and contracted competitive instruments.
  • Provide technical support to clients and internal teams.
  • Serve as the on-site client point-of-contact for instrument service issues.
  • Collaborate with Sales, Marketing, Engineering, QA/QC, and R&D as needed.
  • Participate in local, regional, and national histology/immunohistochemistry functions.
  • Travel both domestically and internationally to minimize instrument down time.
  • Work on complex assignments ensuring timely and successful repairs.
  • Perform other duties as assigned by management.

Communication SkillsAnalytical SkillsCollaborationAttention to detailOrganizational skillsTroubleshootingComputer skills

Posted 2 months ago
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📍 Chicago, Illinois; Dallas, Texas

🧭 Full-Time

💸 85000 - 100000 USD per year

🔍 Automated immunohistochemistry and molecular lab testing

  • Two to five (2-5) years related experience in a laboratory environment, particularly with IHC/ISH/FISH.
  • Bachelor's Degree in Biology, Chemistry, or a related field preferred.
  • HT/HTL (ASCP) certification preferred.
  • Ability to work independently on complex assignments and resolve problems.
  • Proficient in Microsoft Office Suite, including Word, Excel, and PowerPoint.
  • Excellent verbal and written communication skills.

  • Provide expert technical support on all Biocare Medical instrumentation & products via remote communication and on-site visits.
  • Train customers in product usage, optimize experiments, and assist with sales processes.
  • Provide technical direction to customers and field sales on product operation and maintenance.
  • Complete documentation for client communications, field applications reports, and other job-related paperwork.
  • Assist with applications training and support the sales team.
  • Participate in tradeshows, seminars, and workshops as required.

Data AnalysisCommunication SkillsAnalytical SkillsCollaborationMicrosoft ExcelProblem SolvingDocumentationMicrosoft Office SuiteTechnical support

Posted 2 months ago
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