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Strategic Management

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🔥 Head of Strategic Customer Success - Americas

Posted 44 minutes ago

📍 North America

🧭 Full-Time

🔍 SaaS

🏢 Company: Ashby👥 51-100💰 $30,000,000 Series C 9 months agoManagement Information Systems Human Resources Recruiting Software

🔧 Requirements

You have a track record of successfully growing, leading and developing high-performing Customer Success Teams in a SaaS environment, bolstering a culture of excellence and empathy.
You are skilled at understanding and improving the customer journey for organizations with 1,000+ employees.
You have a deep understanding of B2B customer needs and have a history of ensuring outstanding experience for complex organizations.

💡 Responsibilities

Lead (and continue to grow) an impressive team of skilled and tenured Strategic CSMs.
Shape how we serve our Enterprise segment.
Partner with internal teams to help advocate for product changes that ensure we’re fully supporting our most sophisticated customers.

Leadership Data Analysis People Management Project Coordination Cross-functional Team Leadership Product Analytics Strategic Management Communication Skills Analytical Skills Collaboration Problem Solving Customer service Mentoring Coaching Excellent communication skills Account Management Teamwork Empathy Active listening Relationship management Sales experience Data visualization Stakeholder management Strategic thinking Process improvement Customer support Customer Success SaaS Budget management

Posted 44 minutes ago

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🔥 Senior Director, Brand Media Strategy & Planning

Posted about 2 hours ago

📍 United States

💸 138000.0 - 165000.0 USD per year

🔧 Requirements

Deep understanding of the evolving media landscape
Understanding of consumer behavior patterns
Knowledge of full funnel measurement and emerging/innovative platforms

💡 Responsibilities

Develop innovative, brand forward, cross-channel media strategies
Connect brands with their target audiences while addressing full-funnel business objectives
Craft compelling narratives that drive measurable outcomes across the full consumer journey

Leadership Adobe Creative Suite Data Analysis Full Stack Development Google Analytics Cross-functional Team Leadership Strategic Management Communication Skills Analytical Skills Problem Solving SEO RESTful APIs Negotiation Presentation skills Teamwork Client relationship management Data visualization Marketing Strategic thinking Digital Marketing Financial analysis Budget management A/B testing

Posted about 2 hours ago

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🔥 Strategic Account Executive, Public Sector (CIV)

Posted about 3 hours ago

📍 United States

💸 207000.0 - 366000.0 USD per year

🔍 Software Development

🏢 Company: GitLab👥 1001-5000💰 $268,000,000 Series E over 5 years ago🫂 Last layoff about 2 years agoDeveloper Tools DevOps Open Source SaaS Cloud Security

🔧 Requirements

5+ years of proven success selling technology solutions to U.S. Civilian Agencies, particularly within DOJ or Commerce (highly desired)
Deep understanding of federal procurement vehicles, compliance requirements, and agency buying cycles
Consultative approach that positions technology as a mission enabler
Passion for open source and modern software development practices
Track record of navigating complex stakeholder environments and building consensus
Able to provide high degree of major account management and control
Work under minimal supervision on complex projects
Ability to leverage established relationships and proven sales techniques for success
Effective communicator (written/verbal), strong interpersonal skills
Ability to use GitLab

💡 Responsibilities

Build and execute strategic account plans that align GitLab's platform with agency modernization initiatives
Navigate complex procurement cycles and develop multi-year technology roadmaps with CIOs and technical leaders
Partner with system integrators and resellers to create powerful solutions for government challenges
Act as a primary point of contact and the face of GitLab for our strategic and large prospects.
Take ownership of your book of business
Provide account leadership and direction in the pre- and post-sales process
Conduct sales activities including prospecting and developing opportunities in large/strategic accounts
Ensure the successful rollout and adoption of GitLab products through strong account management activities and coordination with pre-and-post sales engineering and support resources
Be the voice of the customer by contributing product ideas to our public issue tracker
Travel as necessary to accounts in order to develop relationships and close large opportunities
Generate qualified leads and develop new customers in conjunction with our strategic channel partners in exceeding quota.

Leadership Project Management Software Development SQL Business Development Cloud Computing Cybersecurity Git Product Management Salesforce Software Architecture Strategic Management Communication Skills CI/CD Customer service RESTful APIs Negotiation DevOps Compliance Relationship building Account Management Client relationship management Sales experience Strategic thinking CRM

Posted about 3 hours ago

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🔥 Senior Product Manager- Merchant Integration and Embedded Finance

Posted about 3 hours ago

📍 United States

🧭 Full-Time

💸 150000.0 - 165000.0 USD per year

🔍 Fintech

🏢 Company: Zip Co Limited

🔧 Requirements

5+ years of product management experience, with a strong focus on embedded finance, merchant integrations, and developer experience.
Expertise in API product management, developer platforms, and merchant integration solutions.
Experience in payments, financial services, merchant acquiring, and embedded finance.
Strong technical understanding of APIs, authentication (OAuth, JWT), SDKs, and API security.
Proven ability to work cross-functionally with Engineering, Risk, Compliance, Sales, and external partners.
Experience in regulated financial services, ensuring compliance with PCI DSS, Reg-Z, AML, KYC, and financial industry best practices.

💡 Responsibilities

Define and drive the product strategy for merchant integration, embedded finance, and developer experience.
Own and optimize merchant onboarding and API integration, ensuring a frictionless experience for partners.
Build and scale embedded finance solutions, including BNPL for merchants, white-label lending, and alternative payment solutions.
Develop world-class developer experiences, including SDKs, API documentation, sandbox environments, and integration support.
Collaborate with Engineering, Compliance, Risk, Sales, and Partnerships to deliver seamless and compliant solutions.
Define key KPIs to measure merchant adoption, API performance, integration success rates, and developer engagement.
Partner with external merchants, fintechs, and payment providers to scale ZIP’s embedded finance offerings.
Advocate for best-in-class API design, security, and developer usability to create a frictionless integration process.

AWS Backend Development Leadership SQL Agile Data Analysis Embedded Systems Frontend Development OAuth Product Management Cross-functional Team Leadership Product Development Product Analytics API testing REST API Strategic Management Compliance JSON Risk Management Financial analysis

Posted about 3 hours ago

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🔥 Executive Nonprofit Director (Remote in Arkansas/Oklahoma)

Posted about 4 hours ago

📍 United States

💸 102000.0 - 127000.0 USD per year

🔍 Nonprofit

🏢 Company: acscareers

🔧 Requirements

Bachelor's Degree or equivalent experience
7 years community engagement - relationship development experience in a sales or nonprofit setting
3 years in a leadership role, preferred.
Experience in closing large revenue gifts, preferred.

💡 Responsibilities

Guides and directs a team to achieve multi-million-dollar revenue goals.
Ensures that responsibilities, authorities and accountability of team members are well defined, and staff have the skill sets and development opportunities to excel.
Accountable for development and achievement of a multi-channel revenue plan which optimizes revenue activities, as well as drives new revenue with entrepreneurial spirit and an emphasis on digital enablement.
Drives community relevance through customer-centric and innovative revenue strategies.
Develops contingency plans as needed to reach targets.
Leads a market-based volunteer board comprised of highly engaged, community influencers accountable for driving market priorities and goals; recruits, manages relationships and retains highly effective volunteer leaders who can significantly contribute to the success of the Society.
Builds and maintains relationships with priority corporate leaders and individual donors/prospects.
Leverages relationships to personally drive partnerships and gifts.
Ensures engagement and mobilization of diverse constituents, staff, and volunteers who are representative of the market.
Drives a culture of diversity and inclusion Maximizes the assets of the market to further the mission of the Society through collaboration with Cancer Control and ACS CAN teams and mission integration in all revenue plans and activities.
Responsible for budget management and ensuring ROI targets are achieved Models and fosters behavior that establishes a culture that values the staff/volunteer partnership, and is consistent with the cultural beliefs, values, goals, and objectives of the Society.
Maintains productive and collaborative relationships with other Society departments and regions leadership; participates on regional and enterprise projects and committees as appropriate.

Leadership Project Management Business Development People Management Cross-functional Team Leadership Financial Management Strategic Management Communication Skills Presentation skills Written communication Excellent communication skills Verbal communication Client relationship management Relationship management Sales experience Market Research Team management Stakeholder management Budget management

Posted about 4 hours ago

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🔥 Senior Project Manager – Customer Success (PMS)

Posted about 5 hours ago

📍 Spain

🔍 Healthcare, SaaS

🔧 Requirements

6+ years including leadership roles managing teams in customer success or project management, ideally within the healthcare or SaaS sectors, with significant experience working with PMS/acquired companies.
Demonstrated ability to lead and grow teams, with strong strategic, analytical, and decision-making skills.
Hands-on experience managing customer portfolio, establishing adoption and retention KPIs and driving cost-effective strategies that enhance customer satisfaction and business growth.
Proficient in utilizing CRM platforms, with desired expertise in HubSpot and Salesforce to streamline customer data management and drive actionable insights.
Exceptional interpersonal and communication skills, with the ability to articulate complex ideas and influence at all levels.
A proactive mindset with a passion for improving processes and driving operational excellence.
Bachelor’s degree in Business, Finance, or a related field; an MBA or equivalent advanced degree is a plus.

💡 Responsibilities

Own the Customer Success Strategy: Develop and implement comprehensive strategies to enhance the customer journey, ensuring efficient allocation of resources and measurable ROI.
Budget Planning & Forecasting: Develop detailed budget plans and forecasts for customer success initiatives, monitor spending, and adjust allocations as needed to meet strategic objectives and financial targets.
Provide Strategic Leadership: Lead a high-performing customer success team, help local leaders inspire their teams, fostering a culture of continuous improvement and accountability.
Performance Tracking: Establish key performance indicators (KPIs) and use data-driven insights to monitor progress, optimize processes, and report results to stakeholders.
Data Enhancement: Ensure that we have all the essential data about our customers by working with cross-functional teams to gather, analyze, and leverage insights, driving improved customer success outcomes.
Cross-Functional Collaboration: Work closely with Sales, Product, and Marketing teams to align initiatives, drive innovation, and improve service delivery.
Customer Relationship Management: Build and nurture strong, long-lasting relationships with key PMS clients, ensuring they receive unparalleled support and value.

Leadership Project Management Data Analysis Salesforce Cross-functional Team Leadership Strategic Management Communication Skills Analytical Skills Budgeting Stakeholder management CRM Financial analysis Customer Success SaaS Budget management

Posted about 5 hours ago

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🔥 Senior Product Consultant (United Kingdom, Ireland, Spain)

Posted about 5 hours ago

📍 United Kingdom, Ireland

🔧 Requirements

Solid understanding of Cloud-based technologies and SaaS fundamentals.
Deep understanding of technical strategy as it relates to operating and growing commerce businesses.
Strong API knowledge (REST and GraphQL) for enterprise integrations.
Great troubleshooting and analytical skills combined with the desire to tackle challenges head-on.
A powerful video conference presence with confidence handling executive-level conversations.
Proven communication skills with the ability to set expectations and manage difficult conversations.
A ‘solutions mindset’. Our largest and most complex merchants like to push the boundaries of commerce and will often custom build solutions within their architecture to help them get there.
Experience developing big picture strategy.
Exceptional attention to detail.
Excellent collaborator and problem solver.
Strong probing and positioning skills to effectively sell consultation services.
Entrepreneurial mindset, with the ability to wear many hats in a new and upcoming area for Shopify.

💡 Responsibilities

Liaising with internal Shopify teams.
Working with merchants' internal and 3rd party design and development teams.
Consulting directly with merchants on interesting and complex business system integrations.
Provide deep technical consultation for merchants of all sizes that are on Shopify Plus.
Identifying trends across your merchant base looking for common needs and interests in order to share information with the Shopify Product and Support teams.
Working very closely with some of Shopify’s largest merchants, and in some cases partnering directly with the MS teams and high-level POCs.
Acting as an internal and external advocate for the various Shopify products, and able to support Merchant Success teams in creating further product adoption.
Selling consultation services to merchants, leveraging strong probing and positioning skills.
Working on diverse projects related to better marketing and selling our new consultation services. You may be required to wear many hats as this program is new to Shopify, and a growing area.

Backend Development GraphQL Leadership SQL Cloud Computing Data Analysis Frontend Development HTML CSS Javascript Microsoft Azure Salesforce Shopify Amazon Web Services API testing REST API Strategic Management Communication Skills Analytical Skills Problem Solving Customer service RESTful APIs Microservices Excellent communication skills Negotiation skills Sales experience Strategic thinking Technical support Data modeling NodeJS Customer support SaaS

Posted about 5 hours ago

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🔥 Director, PDS Projects

Posted about 6 hours ago

📍 Reading, GBR; London, GBR

🔍 Real Estate

🔧 Requirements

Stellar interpersonal skills and problem-solving ability with an ability to interact with executive level external and internal clients and team members.
Demonstrated ability to motivate multiple stakeholder groups, both internal and external, to establish effective relationships.
Experience presenting in pitches, RFP’s, etc. with proven winning track record.
Extensive, proven positive experience effectively supervising, training, mentoring and evaluating several project managers at various levels within the organization or team.
Ability to lead individuals across a national platform to deliver superior results in client service.
Proven record of providing excellent internal and external customer service.
Ability to connect strategy to detail and follow-through.
Experience with multiple complex and/or large-scale projects and programs throughout the real estate lifecycle.
Experience working in multiple markets with the ability to navigate regional operational nuances.
Comprehensive knowledge of real estate development lifecycle, approval processes, and regulations.
Master of all phases of project management including: program development, budgeting, planning and design, project milestone scheduling, services contracting of multidisciplinary project teams, conflict resolution, project implementation, project oversight, accounting practices and project closure.
Expert at building relationships and earning trust.
Strong organizational skills and capacity to prioritize and escalate in a complex, fast-paced environment.
Hands-on approach, attention to detail, and ownership.
Ability to solve advanced problems and deal with a variety of options in complex situations.
Advanced computer skills, with an emphasis on Smartsheet and data analysis.
Knowledge and application of a disciplined project management process (Six Sigma and Project Management certifications are a plus).
Strong oral, written, and presentation communication skills.
Strong planning, scheduling, multitasking, and organization skills.
Proficiency in Microsoft Word, Excel, and PowerPoint.
Bachelor's degree in architecture, construction management, business management, finance, or industry-based engineering specialization (advanced degrees are a plus).

💡 Responsibilities

Lead the relationship for multiple strategic alliance clients, assisting them in developing real estate strategy linked to their business objectives.
Demonstrate a highly visible commitment to creating a “one-firm firm” to support program solutioning and meet client needs by partnering with and cultivating positive working relationships with cross-discipline teams and global PDS partners.
Collaborate with clients on national and global large scale and/or highly complex project portfolios to define program specific goals.
Develop objectives/desired results and work with the team and other managers to achieve completion.
Develop, manage, and/or implement standardized processes, playbooks, tools, and resources to support client relationships and cross-functional partnerships.
Oversee and provide consistent consolidated schedule, budget, risk and opportunity reporting.
Develop and oversee management routines to manage portfolio performance and performance metrics.
Oversee, approve or conduct contract negotiations to ensure profitable business and appropriate pricing for JLL services.
Identify and proactively manage risks and issues that could impact projects across the portfolio; ensure solutions are successfully implemented by removing roadblocks or facilitating reprioritization conversations among relevant stakeholders.
Proactively manage programs in accordance with client standard processes, procedures, and KPIs to ensure superior customer satisfaction and performance levels.
Continuously identify and implement process improvements to enhance complex project delivery and team efficiency.
Leverage the broader JLL platform to deliver portfolio specific insights, best practices, and subject matter expertise.
Comply with all JLL policies and procedures, including but not limited to ethics and business practice.
Demonstrate a commitment to putting the business first, driving change, helping, and inspiring others, and executing tasks efficiently.
Leading by example and establishing a strong rapport with team members and direct reports, this role will contribute to and oversee team operations, effectively managing project team members.
Attracting and retaining talent, succession planning, setting and managing team goals, performance metrics, and KPIs (Key Performance Indicators).
Allocate workloads among team members, considering their expertise, capacity, and project priorities.
Ensure training and development of JLL team members in the skills and understanding of firm procedures, methodology and practices expected for successful program management implementation.
Fostering a collaborative and mentoring culture is essential, creating an environment that encourages continuous learning and professional growth within the team.
Manage and expanding selected client relationships.
Develop new relationships.
Identifying sourcing opportunities for new clients.
Contributing to the expansion of new products and services.
Identifying cross-selling opportunities.

Leadership Project Management SQL Data Analysis People Management Project Coordination Cross-functional Team Leadership Strategic Management Communication Skills Analytical Skills Microsoft Excel Mentoring Organizational skills Problem-solving skills Negotiation skills Training Client relationship management Budgeting Risk Management Stakeholder management Budget management

Posted about 6 hours ago

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🔥 Technical Product Manager (Contract)

Posted about 6 hours ago

📍 United States, Canada

🧭 Contract

💸 106470.0 - 118300.0 USD per year

🔍 Telecoms

🏢 Company: Tucows Inc.

🔧 Requirements

5+ years of experience in product management in a technical environment/Software development organizations
Deep understanding of Telecoms, specifically when it comes to B2B platforms.
Technical knowledge of event-driven architecture, microservices, and API-first platform development
Experience in product lifecycle management
Experience with Agile software development methodologies and are comfortable describing related technical concepts and capabilities
Background in Computer Science, Business, IT, or related field

💡 Responsibilities

Act as the product owner for several software services and maintain visibility of the roadmap and its execution within the business unit
Create and execute on product area vision, driving towards specific business goals through our customer experience
Work with senior management to create product plans, solutions, roadmaps, and coordinate with cross-functional teams for delivery
Craft comprehensive user stories, establish the objectives, strategies, and actions needed to solve our customer's problems
Lead the end-to-end product development lifecycle from Discovery, Definition, Design, Development, Deployment and support post-deployment hand off to our operations teams
Collect and analyze feedback from customers, partners and other teams to shape requirements, features and end product
Ensure products and releases are launched correctly and on schedule
Collaborate with different Engineering and Product teams across the organization to deliver value through internal tooling, education, and documentation
Coordinate release cycle and manage cross-team dependencies
Prioritizing our Customers above all by working directly with them as well as Product, Engineering and Customer Support teams to continually represent and improve the product
Improve and expand your skills driven by a continuous desire to learn about new technologies and processes

Leadership Software Development SQL Agile Data Analysis Product Management Product Operations Cross-functional Team Leadership Product Development Product Analytics API testing Strategic Management Communication Skills Analytical Skills Customer service RESTful APIs Microservices Excellent communication skills Technical support SaaS

Posted about 6 hours ago

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🔥 Director, Implementation and Operations

Posted about 9 hours ago

📍 Montgomery County, Prince George’s County or Baltimore City, MD

💸 140000.0 - 150000.0 USD per year

🔍 Healthcare

🏢 Company: Zócalo Health

🔧 Requirements

7+ years of experience in healthcare operations, implementation, or program management.
Proven track record of leading end-to-end implementations for new contracts, programs, or service lines.
Experience working in value-based care, managed care organizations (MCOs), or health plan partnerships.
Strong project management and cross-functional leadership skills, with the ability to drive execution across multiple teams.
Proficiency in project management software and EHR systems, particularly Athena.
Willingness to participate in community engagement, partnership-building, or public health initiatives.
Bilingual (Spanish/English) to support community engagement activities, preferred but not required.

💡 Responsibilities

Own end-to-end implementation of new contracts, ensuring all aspects of operational execution align with Zócalo Health’s model.
Lead cross-functional planning and execution, ensuring alignment between contracting, clinical operations, and technology teams.
Serve as the primary point of accountability for implementation timelines, milestones, and successful program delivery.
Identify and mitigate potential roadblocks, proactively problem-solving to ensure a smooth and timely rollout.
Support the initial development of a community engagement strategy as part of the implementation process.
Build relationships with local partners, healthcare providers, and community organizations to strengthen program visibility and uptake, as part of the initial phase of implementation.
Attend and participate in local events, coalition meetings, and community roundtables to enhance Zócalo Health’s presence in new markets, as part of the initial phase of implementation.
Work closely with Clinical Operations leaders to ensure seamless integration of new contracts into existing workflows, teams, and systems.
Ensure alignment with Zócalo Health’s operational infrastructure, including EHR, data sharing, care coordination processes, and compliance requirements.
Partner with Business Development and Payer Contracting teams to define operational feasibility and set realistic launch expectations during the contracting phase.
Develop repeatable, scalable implementation frameworks to standardize best practices across multiple contracts and markets.
Develop key performance indicators and success metrics for each new implementation.
Establish regular reporting cadences to monitor program performance and escalate issues as needed.
Provide structured feedback to leadership on opportunities for process improvements and efficiency gains.

Leadership Project Management Business Development Project Coordination Cross-functional Team Leadership Operations Management Strategic Management

Posted about 9 hours ago

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