Director, Implementation and Operations

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Requirements:

• 7+ years of experience in healthcare operations, implementation, or program management.
• Proven track record of leading end-to-end implementations for new contracts, programs, or service lines.
• Experience working in value-based care, managed care organizations (MCOs), or health plan partnerships.
• Strong project management and cross-functional leadership skills, with the ability to drive execution across multiple teams.
• Proficiency in project management software and EHR systems, particularly Athena.
• Willingness to participate in community engagement, partnership-building, or public health initiatives.
• Bilingual (Spanish/English) to support community engagement activities, preferred but not required.

Responsibilities:

• Own end-to-end implementation of new contracts, ensuring all aspects of operational execution align with Zócalo Health’s model.
• Lead cross-functional planning and execution, ensuring alignment between contracting, clinical operations, and technology teams.
• Serve as the primary point of accountability for implementation timelines, milestones, and successful program delivery.
• Identify and mitigate potential roadblocks, proactively problem-solving to ensure a smooth and timely rollout.
• Support the initial development of a community engagement strategy as part of the implementation process.
• Build relationships with local partners, healthcare providers, and community organizations to strengthen program visibility and uptake, as part of the initial phase of implementation.
• Attend and participate in local events, coalition meetings, and community roundtables to enhance Zócalo Health’s presence in new markets, as part of the initial phase of implementation.
• Work closely with Clinical Operations leaders to ensure seamless integration of new contracts into existing workflows, teams, and systems.
• Ensure alignment with Zócalo Health’s operational infrastructure, including EHR, data sharing, care coordination processes, and compliance requirements.
• Partner with Business Development and Payer Contracting teams to define operational feasibility and set realistic launch expectations during the contracting phase.
• Develop repeatable, scalable implementation frameworks to standardize best practices across multiple contracts and markets.
• Develop key performance indicators and success metrics for each new implementation.
• Establish regular reporting cadences to monitor program performance and escalate issues as needed.
• Provide structured feedback to leadership on opportunities for process improvements and efficiency gains.