ApplyHead of Strategic Customer Success - Americas
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💎 Seniority level: Director
📍 Location: North America
🔍 Industry: SaaS
🏢 Company: Ashby👥 51-100💰 $30,000,000 Series C 9 months agoManagement Information SystemsHuman ResourcesRecruitingSoftware
🗣️ Languages: English
🪄 Skills: LeadershipData AnalysisPeople ManagementProject CoordinationCross-functional Team LeadershipProduct AnalyticsStrategic ManagementCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceMentoringCoachingExcellent communication skillsAccount ManagementTeamworkEmpathyActive listeningRelationship managementSales experienceData visualizationStakeholder managementStrategic thinkingProcess improvementCustomer supportCustomer SuccessSaaSBudget management
Requirements:
- You have a track record of successfully growing, leading and developing high-performing Customer Success Teams in a SaaS environment, bolstering a culture of excellence and empathy.
- You are skilled at understanding and improving the customer journey for organizations with 1,000+ employees.
- You have a deep understanding of B2B customer needs and have a history of ensuring outstanding experience for complex organizations.
Responsibilities:
- Lead (and continue to grow) an impressive team of skilled and tenured Strategic CSMs.
- Shape how we serve our Enterprise segment.
- Partner with internal teams to help advocate for product changes that ensure we’re fully supporting our most sophisticated customers.
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