Senior Product Consultant (United Kingdom, Ireland, Spain)

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Requirements:

• Solid understanding of Cloud-based technologies and SaaS fundamentals.
• Deep understanding of technical strategy as it relates to operating and growing commerce businesses.
• Strong API knowledge (REST and GraphQL) for enterprise integrations.
• Great troubleshooting and analytical skills combined with the desire to tackle challenges head-on.
• A powerful video conference presence with confidence handling executive-level conversations.
• Proven communication skills with the ability to set expectations and manage difficult conversations.
• A ‘solutions mindset’. Our largest and most complex merchants like to push the boundaries of commerce and will often custom build solutions within their architecture to help them get there.
• Experience developing big picture strategy.
• Exceptional attention to detail.
• Excellent collaborator and problem solver.
• Strong probing and positioning skills to effectively sell consultation services.
• Entrepreneurial mindset, with the ability to wear many hats in a new and upcoming area for Shopify.

Responsibilities:

• Liaising with internal Shopify teams.
• Working with merchants' internal and 3rd party design and development teams.
• Consulting directly with merchants on interesting and complex business system integrations.
• Provide deep technical consultation for merchants of all sizes that are on Shopify Plus.
• Identifying trends across your merchant base looking for common needs and interests in order to share information with the Shopify Product and Support teams.
• Working very closely with some of Shopify’s largest merchants, and in some cases partnering directly with the MS teams and high-level POCs.
• Acting as an internal and external advocate for the various Shopify products, and able to support Merchant Success teams in creating further product adoption.
• Selling consultation services to merchants, leveraging strong probing and positioning skills.
• Working on diverse projects related to better marketing and selling our new consultation services. You may be required to wear many hats as this program is new to Shopify, and a growing area.