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🔥 Customer Experience Representative

Posted about 5 hours ago

📍 United States

🧭 Full-Time

💸 55000.0 - 60000.0 USD per year

🔍 Software Development

🏢 Company: TextUs👥 51-100💰 $22,000,000 over 3 years agoSales Automation SMS Sales VoIP Telecommunications

🔧 Requirements

Positive and energetic attitude with exceptional customer service skills
Passion and curiosity about technical products and SaaS
Exemplifies a team mentality
Strong attention to detail, with a sense of urgency
Ability to prioritize issues and resolve them in order
Exceptional written and verbal communication skills
Strong ability to understand information from documentation
Technical aptitude and ability to learn platforms
Experience within a ticketing environment (ServiceCloud, ZenDesk, JIRA)
Experience with CRM or Support Desk software is a bonus
Asks for feedback and strives for continuous improvement
Experience maintaining accurate documentation
Proficiency in complex problem-solving

💡 Responsibilities

Troubleshoot technical issues (e.g., Chrome extension, internet browsers) and reproduce customer problems for QA
Provide actionable recommendations and solutions support via chat, email, phone, and screen sharing to customer challenges
Communicate customer issues internally to prioritize and enhance the customer experience with clarity, empathy, and precision
Follow appropriate escalation paths
Engage with customers to ensure satisfaction with TextUs products and services, demonstrating product expertise and providing guidance on usage
Manage multiple customer conversations in Salesforce Service Cloud, maintaining a high level of service across all interactions
Monitor and maintain key performance indicators, including CSAT score, timely responses, number of escalations to account manager, and average responses per case closed
Maintain expertise in 10DLC and stay up-to-date on company products and services.
Gather and share customer feedback with relevant teams to improve products and processes.
Identify and report bugs vs. expected behavior, escalating as needed and providing input for help center articles.
Log comprehensive tickets in Jira, tagging with root cause, product feature, and organization details.
Provide actionable feedback to improve processes across teams.
Escalate customer issues to the appropriate teams (AM/Sales/Billing/Engineering).
Work with product and engineering to report feature requests and resolve technical issues.
Maintain accurate documentation in Salesforce Service Cloud to track customer interactions and ensure process improvements
Ensure compliance with company policies, procedures, and service-level agreements (SLAs)

SQL Salesforce Jira REST API Communication Skills Problem Solving Customer service Attention to detail Written communication Documentation Verbal communication Troubleshooting Active listening Technical support CRM Customer support SaaS

Posted about 5 hours ago

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🔥 Manual QA Engineer - Dutch Speakers

Posted about 6 hours ago

📍 EU

🧭 Contract

🏢 Company: TestYantra Software Solutions

🔧 Requirements

1-3 years of experience in manual testing
Experience in creating detailed test cases, reports, documentation.
Strong analytical and problem-solving skills with attention to detail.
Good communication and collaboration skills to work effectively with development teams.
Native language proficiency in Dutch Language

💡 Responsibilities

Perform manual accessibility testing of web and mobile applications.
Identify, document, and track accessibility defects using JIRA, Bugzilla, or similar tools.
Collaborate with developers and UX designers to provide recommendations for accessibility improvements.
Participate in accessibility audits and ensure accessibility best practices are integrated into the development lifecycle.
Stay updated with evolving accessibility guidelines and best practices.
Evaluate digital content and interfaces against WCAG 2.1/EN 301 549 (Candidates will be trained post-selection)
Utilize assistive technologies (such as screen readers – NVDA, JAWS, VoiceOver, TalkBack) to test applications (Candidates will be trained post-selection)

Jira Manual testing REST API Analytical Skills Collaboration Attention to detail

Posted about 6 hours ago

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🔥 Compliance Documentation Assistant

Posted about 7 hours ago

📍 European Union

🧭 Full-Time

🔍 Online gaming

🏢 Company: Playson👥 251-500 Media and Entertainment Content Information Technology Online Games

🔧 Requirements

Proficiency in English, both written and verbal.
Knowledge of or experience in the online gambling industry.
Outstanding organizational, communication (both verbal and written), and interpersonal skills.
Ability to manage multiple projects and meet deadlines in a fast-paced environment.
Meticulous attention to detail and accuracy.
Strong writing and editing skills with an eye for detail and accuracy.
Willingness to learn and develop professionally.
Professional and can-do attitude.
Ability to work effectively in a team with members in different locations.

💡 Responsibilities

Managing technical compliance documentation for various projects under regulations across multiple regions.
Creating, reviewing, and adjusting game descriptions in line with company templates, ensuring compliance with local regulations and specifications for various markets.
Ensuring timely delivery of documentation as per the established plan.
Coordinating communication between external translation agency and internal stakeholders regarding the games descriptions of Playson's games and components.
Work with stakeholders to continuously refine and update the content templates based on compliance needs, market changes, and product updates.
Ensure consistency in formatting, language, and structure of all documents according to the established templates.
Deliver necessary game descriptions to support the game certification process.
Track and update all game description documentation as new versions, features, or regulations are introduced.

Jira Microsoft Office RESTful APIs Attention to detail Documentation Compliance Writing Editing Confluence English communication

Posted about 7 hours ago

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🔥 Project Coordinator

Posted about 8 hours ago

📍 United States

🏢 Company: Verra Mobility👥 1001-5000💰 $1,000,000,000 Post-IPO Debt almost 4 years agoAutomotive GovTech Government Fleet Management Transportation Smart Cities Public Safety

🔧 Requirements

Minimum 2-5 years of project coordination and/or project management experience in a fast-paced environment
Project Management Professional Certification (PMP) preferred, relevant industry experience and/or client implementation experience can be substituted
Bachelor’s Degree in Business, Computer Engineering or Management Information Systems Degree required
Experience in coaching, leading and influencing others
Excellent communication and interpersonal skills
Experience in managing projects and schedules using Microsoft Project
Must understand the agile development methodology, applicable roles, and processes
Experienced with Office products like Excel, PowerPoint to generate reports and dashboards
Experienced with tools like Azure DevOps, Jira, Confluence
Strong problem-resolution, analytical skills, and stakeholder management expertise
Flexible and adaptable about learning, task assignments, and learning new technologies
Some experience with Project Portfolio Management (PPM) tools like Planview, Mavenlink, etc.
Agile Scrum Software Development practices and tools preferred.

💡 Responsibilities

Responsible for project management of assigned client implementations.
Partner with a cross-functional project team to deliver programs on time, on budget and according to contractual requirements.
Develop, distribute, and manage consolidated project plans, status reports, dashboards and communicate with stakeholders.
Actively manage risks, issues, actions, and dependencies through closure and communicate to maintain alignment.
Partner with the Account Management team to manage customer expectations through concise and timely communication.
Compile, track, and report on project financials throughout project lifecycle.
Works well in a team and is flexible in a fast-paced environment.
Ability to effectively manage time and shifting priorities for self and delivery team.

Project Management Agile Data Analysis Project Coordination Jira Communication Skills Analytical Skills Microsoft Excel Problem Solving Customer service Agile methodologies MS Office Teamwork Client relationship management Risk Management Stakeholder management Confluence

Posted about 8 hours ago

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🔥 Forward Deployed Engineer - (Remote - US)

Posted about 11 hours ago

📍 United States

🔍 Software Development

🏢 Company: Jobgether👥 11-50💰 $1,493,585 Seed about 2 years agoInternet

🔧 Requirements

Proficiency in Python with the ability to write and maintain high-quality code in a fast-paced environment.
Experience with Atlassian and Git tools, and knowledge of associated workflows.
Strong problem-solving abilities and attention to detail.
Capable of juggling multiple priorities and managing deadlines effectively.
Excellent interpersonal skills with a calm demeanor under pressure.
Resourceful and self-driven with a desire to learn and improve.
Strong verbal and written communication skills, with the ability to both lead and support teams.
Technically inclined with a solid aptitude for analyzing data.
A customer-first mindset with a passion for solving problems for others.

💡 Responsibilities

Develop and maintain an in-depth understanding of both the platform and customer needs to deliver customizations, configurations, and integrations.
Collaborate closely with Core Engineering teams to research and develop solutions to complex customer issues.
Manage a queue of development, implementation, and support-related requests, prioritizing tasks effectively within the team.
Contribute to internal R&D projects that enhance processes, build tooling improvements, and develop new features to uplift the organization.
Work cross-functionally with R&D teams to provide support and ensure successful implementation and ongoing product support.

Python SQL Data Analysis Git Jira API testing REST API Scripting Software Engineering Debugging Customer support Customer Success Confluence

Posted about 11 hours ago

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🔥 Junior IT Transformation Manager (m/f/d)

Posted about 11 hours ago

📍 Germany

🔍 IT Transformation

🔧 Requirements

Several years of experience in project management, preferably within an IT transformation project.
Proficient experience with JIRA, Confluence, and other project management tools.
Strong organizational skills, with the ability to manage multiple priorities and deadlines effectively.
Curiosity to stay on the current state of market trends and technologies.
Certifications in Project Management (e.g., PMP), Agile methodologies (e.g. Scrum, Kanban), and/or Process Improvement (e.g., Lean Six Sigma) are a plus.

💡 Responsibilities

Support the IT Transformation department in the planning, execution, and monitoring of IT transformation projects, ensuring alignment with project goals and timelines.
Coordinate project activities, resources, and information to facilitate smooth project operations and communication among team members.
Maintain comprehensive project documentation, including project plans, status reports, meeting minutes, and risk registers.
Track project progress and performance, providing regular updates and reports to Transformation Managers and relevant stakeholders.

Project Management SCRUM Jira Agile methodologies Risk Management Change Management Confluence

Posted about 11 hours ago

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🔥 Technical Support Engineer III

Posted about 14 hours ago

📍 India

🔍 Software Development

🔧 Requirements

Bachelor's degree in computer science or a related field.
Minimum 10 yrs of total work experience interacting with customers along with strong verbal communication and listening skills.
Minimum 5 yrs of work experience as Jira Administrator.
Possess excellent diagnostic and troubleshooting skills.
A passion for providing legendary customer service to Business customers, using Atlassian Cloud products.
Basic understanding of Java code, familiarity with databases and SQL competence.
Preferred to have Scriptrunner experience.

💡 Responsibilities

Translating requirements of the business into Jira Service Management (JSM) solutions, and the implementation, testing & maintenance of these solutions.
Providing end user support for Atlassian products.
Create JSM projects, queries, reports and dashboards.
Develop JSM workflows, screen schemes, permission schemes and notification schemes.
Develop and maintain automations in Atlassian JSM, Jira Software, Confluence, and other Atlassian products including tool administration and customization.
Develop forms for customer portals in JSM.
Install, configure plugins, and deploy to extend JSM capabilities.
Build dashboards from add-ons, configure custom fields, support JSM configurations.
Configuring, managing, development and testing sandboxes.
Additional duties and responsibilities as necessary.

SQL Java Jira API testing REST API Customer service Troubleshooting Scripting Confluence

Posted about 14 hours ago

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🔥 Customer Support Manager

Posted about 15 hours ago

📍 United States

🧭 Full-Time

💸 117146.0 - 133371.0 USD per year

🔍 Healthcare

🏢 Company: Junction👥 1-10💰 $2,900,000 Seed almost 3 years agoDeveloper APIs Health Care Software

🔧 Requirements

Experience managing customer support at an early-stage B2B2C API based startup
Experience in healthcare operations (bonus)
Familiarity with API's
Tracking and analyzing support metrics
Customer obsessed

💡 Responsibilities

Managing customer support
Responding to customers
Building for the future
Monitoring our response rates and customer satisfaction

AWS Python SQL Data Analysis Git React Native Jira Product Operations API testing FastAPI Go REST API React Communication Skills Analytical Skills CI/CD Problem Solving Customer service Microsoft Office Mentoring DevOps Time Management Documentation Empathy Training Troubleshooting Active listening JSON Data entry Data visualization Team management Process improvement Technical support Customer support Customer Success Confluence SaaS

Posted about 15 hours ago

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🔥 Senior Manager of Operations & Business Applications

Posted about 16 hours ago

📍 United States

🧭 Full-Time

🔍 Software Development

🏢 Company: SquareWorks Consulting, Inc.

🔧 Requirements

7+ years of experience managing business applications and operations, with demonstrated leadership in owning company-wide systems.
Strong understanding of Salesforce, NetSuite, and business automation tools; experience implementing new platforms is a plus.
Proven track record of optimizing and scaling business processes through technology.
Experience in cross-functional leadership, working closely with stakeholders to drive operational improvements.
Strong project management skills, with the ability to manage multiple initiatives simultaneously.
Familiarity with SOC2, GDPR, and HIPPA compliance, risk management, and security best practices.
Excellent problem-solving skills, attention to detail, and ability to thrive in a fast-paced environment.
Ability to effectively communicate complex technical concepts to non-technical stakeholders.

💡 Responsibilities

Own and administer critical business applications, including Salesforce, NetSuite, Microsoft Office 365 (SharePoint, Teams, etc.), HappyFox, Jira, DocuSign, Breezy, Recurly, Asana, Grasshopper, Slack, Zoom, and BigTime.
Lead system implementations, migrations, and enhancements, ensuring seamless adoption and alignment with business goals.
Define and drive the business applications roadmap, identifying and prioritizing technology needs in collaboration with leadership and key stakeholders.
Partner with functional leaders across Sales, Marketing, Partnerships, Customer Experience, Finance, Product, and Engineering to optimize workflows, automate processes, and improve data integrity.
Oversee system governance, ensuring data security, compliance, and system performance standards are met.
Maintain inventory of company laptops and proactively assess purchasing needs. Monitor IT needs in partnership with our managed service provider.
Own and manage external vendor and contractor relationships, ensuring high-quality service and alignment with company needs.
Serve as a key operational leader, ensuring that business processes across the company remain scalable, efficient, and aligned with company strategy.
Support teams by implementing best practices in systems management, business automation, and data flow across platforms.
Establish and manage an intake and prioritization process for system enhancements and process improvements, ensuring alignment with business goals.
Drive cross-functional initiatives to streamline, document, and improve operational processes.
Build and scale the Business Applications function, including hiring, developing, and retaining top talent as the team grows.
Foster a culture of continuous improvement and collaboration, ensuring the team is aligned with business priorities and empowered to drive impact.
Oversee SOC2, GDPR, and HIPPA compliance, ensuring all controls, deliverables, and evidence collection processes are maintained.
Partner with IT, Security, and Compliance teams to ensure all systems are secure and adhere to internal policies and external regulations.
Own the response process for IT security questionnaires from customers and prospects, leveraging compliance knowledge bases to provide accurate and efficient answers.
Work with the Engineering team to conduct and improve annual control tests, including disaster recovery, incident response, and risk management initiatives.
Point of contact for all compliance inquiries; Ensure all employees are properly trained and aware of security compliance responsibilities.

Project Management SQL Cybersecurity Data Analysis People Management Salesforce Jira Cross-functional Team Leadership Operations Management Business Operations Strategic Management Customer service RESTful APIs Compliance Microsoft Office Suite MS Office Risk Management Process improvement Data management

Posted about 16 hours ago

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🔥 Sr. Technical Project Manager

Posted about 17 hours ago

📍 US

🧭 Full-Time

💸 125000.0 - 135000.0 USD per year

🔍 Telehealth

🏢 Company: Henry Meds👥 201-500💰 Seed over 2 years agoPharmaceutical Digital Media Medical Health Care Health Diagnostics

🔧 Requirements

Minimum 5 years experience in project or program management
Strong preference for experience managing cross-company initiatives that span G&A, Marketing & Comms, and Tech teams
Experience with project management tools such as Jira, Asana, Confluence, or equivalent platforms
Proven ability to lead cross-functional teams in a dynamic environment
Excellent communication skills, with the ability to distill complex information into clear, actionable insights tailored to technical and non-technical stakeholders
Ability to navigate ambiguity, manage risks, and develop creative solutions

💡 Responsibilities

Develop detailed requirements and execution plans that manage risk and ensure high engagement across the organization
Lead sprint planning, backlog grooming, and prioritization meetings using Agile or hybrid project management methodologies
Facilitate collaboration across Engineering, Product, G&A, Marketing, Customer Success, and other teams to align priorities and ensure seamless execution.
Manage and lead project meetings, task prioritization, and accountability across teams
Identify low-overhead process improvements to enhance efficiency and performance
Lead in a dynamic environment, adapting to changes
See the big picture and maintain attention to detail in partnership with cross-functional teams (non-technical and technical)

Leadership Project Management SQL Agile Project Coordination Jira Cross-functional Team Leadership REST API Communication Skills CI/CD Agile methodologies Excellent communication skills Risk Management Stakeholder management Process improvement Confluence

Posted about 17 hours ago

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