Senior Manager of Operations & Business Applications

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Requirements:

• 7+ years of experience managing business applications and operations, with demonstrated leadership in owning company-wide systems.
• Strong understanding of Salesforce, NetSuite, and business automation tools; experience implementing new platforms is a plus.
• Proven track record of optimizing and scaling business processes through technology.
• Experience in cross-functional leadership, working closely with stakeholders to drive operational improvements.
• Strong project management skills, with the ability to manage multiple initiatives simultaneously.
• Familiarity with SOC2, GDPR, and HIPPA compliance, risk management, and security best practices.
• Excellent problem-solving skills, attention to detail, and ability to thrive in a fast-paced environment.
• Ability to effectively communicate complex technical concepts to non-technical stakeholders.

Responsibilities:

• Own and administer critical business applications, including Salesforce, NetSuite, Microsoft Office 365 (SharePoint, Teams, etc.), HappyFox, Jira, DocuSign, Breezy, Recurly, Asana, Grasshopper, Slack, Zoom, and BigTime.
• Lead system implementations, migrations, and enhancements, ensuring seamless adoption and alignment with business goals.
• Define and drive the business applications roadmap, identifying and prioritizing technology needs in collaboration with leadership and key stakeholders.
• Partner with functional leaders across Sales, Marketing, Partnerships, Customer Experience, Finance, Product, and Engineering to optimize workflows, automate processes, and improve data integrity.
• Oversee system governance, ensuring data security, compliance, and system performance standards are met.
• Maintain inventory of company laptops and proactively assess purchasing needs. Monitor IT needs in partnership with our managed service provider.
• Own and manage external vendor and contractor relationships, ensuring high-quality service and alignment with company needs.
• Serve as a key operational leader, ensuring that business processes across the company remain scalable, efficient, and aligned with company strategy.
• Support teams by implementing best practices in systems management, business automation, and data flow across platforms.
• Establish and manage an intake and prioritization process for system enhancements and process improvements, ensuring alignment with business goals.
• Drive cross-functional initiatives to streamline, document, and improve operational processes.
• Build and scale the Business Applications function, including hiring, developing, and retaining top talent as the team grows.
• Foster a culture of continuous improvement and collaboration, ensuring the team is aligned with business priorities and empowered to drive impact.
• Oversee SOC2, GDPR, and HIPPA compliance, ensuring all controls, deliverables, and evidence collection processes are maintained.
• Partner with IT, Security, and Compliance teams to ensure all systems are secure and adhere to internal policies and external regulations.
• Own the response process for IT security questionnaires from customers and prospects, leveraging compliance knowledge bases to provide accurate and efficient answers.
• Work with the Engineering team to conduct and improve annual control tests, including disaster recovery, incident response, and risk management initiatives.
• Point of contact for all compliance inquiries; Ensure all employees are properly trained and aware of security compliance responsibilities.