Technical Support Engineer III

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Requirements:

• Bachelor's degree in computer science or a related field.
• Minimum 10 yrs of total work experience interacting with customers along with strong verbal communication and listening skills.
• Minimum 5 yrs of work experience as Jira Administrator.
• Possess excellent diagnostic and troubleshooting skills.
• A passion for providing legendary customer service to Business customers, using Atlassian Cloud products.
• Basic understanding of Java code, familiarity with databases and SQL competence.
• Preferred to have Scriptrunner experience.

Responsibilities:

• Translating requirements of the business into Jira Service Management (JSM) solutions, and the implementation, testing & maintenance of these solutions.
• Providing end user support for Atlassian products.
• Create JSM projects, queries, reports and dashboards.
• Develop JSM workflows, screen schemes, permission schemes and notification schemes.
• Develop and maintain automations in Atlassian JSM, Jira Software, Confluence, and other Atlassian products including tool administration and customization.
• Develop forms for customer portals in JSM.
• Install, configure plugins, and deploy to extend JSM capabilities.
• Build dashboards from add-ons, configure custom fields, support JSM configurations.
• Configuring, managing, development and testing sandboxes.
• Additional duties and responsibilities as necessary.