- Partner closely with internal teams to optimize and implement best practices across our information systems processes
- Manage internal enablement for education/re-education of Salesforce and other sales-supporting software
- Manage onboarding and offboarding team members
- Monitor Salesforce data quality and cleanup as necessary to ensure data integrity
- Manage Sales, Marketing, and Customer Success Daily and Monthly Dashboards within Salesforce
- Manage internal requests for new functionality and troubleshooting reports of bugs within owned systems
- Manage scheduled and ad-hoc reporting of account and opportunity lists, funnel and pipeline reporting, and other success metrics
- Manage internal wiki with documentation and updates for our GMT process and support documentation
- Work in partnership with Marketing and the go-to-market team to optimize processes within HubSpot and its integrations
- Support and administer ERP systems (NetSuite preferred) and ETL/integration tools (e.g., Celigo) to ensure seamless data flow
ETLSalesforceReporting+3 more