- Coordinate and maintain provider schedules for video consultations.
- Monitor upcoming telehealth appointments and troubleshoot technical issues.
- Liaise with laboratory partners to manage test orders and results.
- Collaborate with pharmacy partners to facilitate prescriptions.
- Oversee and triage patient messages in digital platforms.
- Provide empathetic support to patients regarding appointments and labs.
- Educate patients on telehealth platform usage.
- Maintain accurate electronic health records (EHR).
- Ensure compliance with HIPAA and data privacy laws.
EHR