Care Coordinator, Oceanfront Medical Group

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Requirements:

• 1–3 years of experience in a care coordinator, healthcare administration, or telehealth support role.
• Familiarity with EHR systems, telehealth platforms, scheduling software, and basic troubleshooting of common technical issues.
• Excellent verbal and written communication skills to effectively coordinate with patients, providers, and partners.
• Strong attention to detail and ability to manage multiple tasks efficiently in a fast-paced, digital environment.
• Empathetic, patient-focused approach with a commitment to delivering high-quality care and exceptional patient experiences.
• Understanding of healthcare regulations, especially HIPAA and data privacy guidelines.

Responsibilities:

• Coordinate and maintain provider schedules for video consultations, ensuring efficient appointment booking and minimizing scheduling conflicts.
• Liaise with laboratory partners to manage test orders, track results, and ensure timely communication of lab outcomes to providers and patients.
• Oversee and triage patient messages in digital platforms, ensuring inquiries are addressed promptly and directed to the appropriate clinical team member.
• Provide friendly and empathetic support to patients, answering questions related to appointments, lab tests, prescriptions, and follow-ups.
• Maintain accurate and up-to-date electronic health records (EHR), ensuring data integrity and confidentiality.
• Identify opportunities to streamline workflows and enhance patient experiences, bringing recommendations to leadership.
• Ensure compliance with all relevant healthcare regulations and company policies, including HIPAA and data privacy laws.