Surgimate

👥 11-50💰 over 2 years agoAppsHealth CareSchedulingSoftware💼 Private Company
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Surgimate develops software solutions revolutionizing surgical care coordination. Their flagship platform streamlines the surgical scheduling process, connecting data, surgeons, patients, and staff for a unified workflow. This results in reduced administrative workloads, minimized delays, and enhanced patient experiences. Surgimate currently works with some of the most reputable surgical practices in the US. The company's tech stack includes SPF, Google Tag Manager, Cloudflare CDN, nginx, and Amazon Web Services, among others. Surgimate is an active software company in the healthcare sector with the development center based in Israel and headquarters in New York, offering a dynamic environment for engineers and technical professionals. The company has a team of 35+ Mates with an active culture that promotes flexible work and collaboration. The company has been successful in securing investment and is on the market for expansion. Surgimate is committed to improving surgical efficiency and patient care through technology. They strive to replace outdated back-office processes with a modern, efficient platform. Their values emphasize customer centricity, innovation, and a commitment to making every surgery count. Surgimate provides an opportunity to contribute to a mission-driven company with a significant impact on the healthcare industry.

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🔥 Lead Product Support Engineer
Posted about 5 hours ago

📍 United States

🧭 Full-Time

💸 90000.0 - 115000.0 USD per year

🔍 SaaS

  • Experience building technical support workflows, documentation and reporting.
  • Experience working with API (required) and HL7, some coding skills a bonus.
  • Ability to travel to customers and for team activities
  • Own our technical support queue- efficiently troubleshoot and resolve all customer inquiries while upholding our customer centric values.
  • Communicate with our users via ticketing system and phone.
  • Innovate and improve technical support workflows and documentation to set us up for scale and a proactive approach to support.
  • Act as liaison between Customer Experience and Engineering- escalating complex issues, building better workflows and identifying product improvements.
  • Ensure we are upholding our SLA and reporting requirements to drive and exceed user satisfaction.
  • Work with vendors (API/HL7) to troubleshoot and improve our technical efficiency.

SQLBusiness AnalysisProduct ManagementProject CoordinationAPI testingCommunication SkillsProblem SolvingAgile methodologiesRESTful APIsWritten communicationReportingTroubleshootingData visualizationTechnical supportData modelingSoftware EngineeringDebuggingCustomer supportCustomer SuccessSaaS

Posted about 5 hours ago
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