Onboarding Project Manager

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Requirements:

• Minimum 3-5 years of project management experience and 1 year implementing SaaS products; experience implementing digital health systems - advantage
• IT or software development background
• Experience working closely with clients
• Effective communication and presentation skills, and the ability to successfully communicate with a variety of levels within an organization

Responsibilities:

• Manage end-to-end implementation projects, including project planning, resource allocation, timeline management, and risk assessment.
• Collaborate with clients to gather project requirements and define clear project objectives and deliverables.
• Develop and maintain detailed project plans, ensuring that project milestones are met on schedule.
• Coordinate and communicate effectively with internal and external stakeholders to ensure alignment and project success and successful onboarding.
• Conduct regular project status meetings, providing timely updates on project progress, risks, and issues.
• Identify and mitigate project risks, proactively resolving any obstacles that may impact the project timeline or deliverables.
• Provide training and support to customers during the implementation process, ensuring a smooth transition to the new system.
• Lead the technical integration process, ensuring seamless connectivity between Surgimate and other systems Customers are using.
• Collaborate with the R&D, Customer Support and Implementations teams to resolve technical challenges and enhance interoperability.
• Work hands-on to configure Surgimate product builds during the implementation phase.
• Collaborate with the development team to address customization needs and ensure client satisfaction.
• Continuously assess and improve the implementation process by identifying areas for optimization and implementing best practices.
• Assist the customer with refining requirements and customize internal controls, configuration, and quality assurance.