Remo Health

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🔥 LISW - Ohio Based

Posted 1 day ago

📍 Ohio

🧭 Full-Time

🔍 Healthcare

🔧 Requirements

5+ years of experience with geriatrics, internal medicine, palliative care, or dementia-related care.
Are licensed as a LCSW in the state of Ohio.
Are personally motivated by our mission and dementia care innovation.
Are invested in building relationships with community-based organizations.
Excel at active listening.
Are naturally empathetic and talented at building trusting relationships.
Are willing to roll up your sleeves, take ownership, and dive into details.
Have experience with advanced care planning and advanced directives.
Are passionate about educating families and other clinical providers.
Think systematically, breaking down complicated problems into manageable initiatives.
Have strong problem-solving skills and the ability to navigate challenges with creativity and flexibility.
Have excellent written and verbal communication skills, with the ability to document progress notes and maintain accurate clinical records.
Are experienced in navigating EHRs and encountering notes.
Are comfortable adopting new technologies and learning new systems.
Are comfortable with ambiguity.
Lack ego and are driven by team outcomes, not individual outcomes.
Thrive in interdisciplinary teams (e.g. asking for help, collaborative problem solving, and mutual respect for all team members).

💡 Responsibilities

Provide compassionate and empathetic support, motivational interviewing, and education for dyads with the full support of an interdisciplinary team.
Support dyads by assisting with, and documenting, advanced care planning, helping them navigate options for caregiving support at home and in facilities, and conservatorship.
Help dyads access relevant support based on a needs assessment of the social determinants of health (e.g., insurance, safety, social, and financial needs, etc.). We see the LCSW as the linchpin between Remo and local community-based organizations.
Liaise with/ in-home partners (respite, safety eval partner) external to Remo on behalf of dyads when a need arises.
Work closely with Care Navigators and RNs to help navigate transitions of care (e.g., hospital discharge, skilled rehab stays, selecting a memory care facility, etc.)
Collaborate with the Chief Medical Officer to contribute to regular educational conferences for clinical providers.
Collaborate with the entire care team to deliver on our KPIs — e.g. quality targets, utilization metrics, patient/provider satisfaction, etc.
Participate in daily care team huddles and weekly care team conferences to discuss high-risk patients.
Support dyads and internal teammates through patient transitions of care, discharge planning, LTN placement, hospice placement, and death.

Posted 1 day ago

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🔥 Director of Practice Operations

Posted 12 days ago

🧭 Full-Time

🔍 Healthcare

🔧 Requirements

Have at least 8 years in healthcare program management or clinical operations
Have at least 5-7 years of experience with practice operations
Have successfully opened a new market for an organization delivering telehealth
Have exceptional project management skills; you possess an innate understanding of how to break down a complex project and manage all parts of it to completion
Are goal-oriented and highly organized
Have your own engine. You see what needs to be done and raise your hand, versus needing to be told what to do and how to do it
Are an expert communicator and have excellent written/verbal communication skills
Have at least 2 years working in digital health organizations that deliver virtual care
Care deeply about making a difference and delivering better care to older adults

💡 Responsibilities

Work closely with Business Operations, Finance and Growth teams to set achievable goals on a monthly, quarterly and annual basis; iterating as business needs evolve over time
Codify best practices to build the playbook for opening additional markets
Support provider recruitment to ensure our virtual clinic is staffed appropriately to achieve revenue goals and meet customer demand
Oversee the end-to-end provider licensing, credentialing and enrollment process as we scale operations in new markets
Build out robust provider onboarding processes to reduce practice variation and ensure all Remo providers are ready to work at top of license from day 1
Manage day-to-day operations of our virtual clinic (running daily huddles etc), focusing on clinic capacity, efficiency and quality of care
Work closely with General Counsel to ensure compliance with state regulations as we expand into new markets
Collaborate with Business Operations team to ensure Remo’s compliance with CMS’s GUIDE model requirements
Stay abreast of movement on the regulatory landscape, monitoring potential changes to telehealth policy, billing requirements, new codes etc that may impact clinic operations
Monitor practice performance on an ongoing basis – build out a structure to measure, report out on and analyze clinic operations
Work closely with Product team to iterate on how our technology continually drives improved clinical efficiency
Build and maintain a high performance culture aligned with Remo’s values.
Oversee RCM (Revenue Cycle Management) and LC&E departments (Licensing, Credentialing, and Enrollment).
Regularly report out Remo’s executive team on market results, needs, and opportunities.

Posted 12 days ago

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🔥 Customer Success Specialist (BILINGUAL English and Spanish) - Part Time

Posted 12 days ago

🧭 Part-Time

🔍 Healthcare

🔧 Requirements

Have at least two years of customer service experience.
Are Bilingual (English and Spanish).
Are able to work 15-20 hours per week.
Are deeply curious about what makes people tick and passionate about connecting with them in authentic, meaningful ways.
Are highly empathetic with strong active listening skills.
Have strong interpersonal skills and are the type of person who could spend hours talking to others on the phone.

💡 Responsibilities

Guide families through the onboarding process, ensuring they feel supported from day one.
Provide product support through phone calls and emails, with the potential need of rotating weekend coverage.
Address any questions or concerns from our dyads (the person with dementia and their caregiver) and appropriately follow up or escalate to the appropriate teams.
Provide dyad feedback to the Clinical, Product and Growth teams to help develop strategic improvements to the member experience.
Create informational materials for our members as needed.
Clearly communicate who we are, what we do and how we help the dyads we serve.
Help dyads enroll on our platform
Communicate our sign-up process over the phone.
Schedule initial visits.
Accurately document information in our EMR & CMR.
Build strong rapport and trust with the dyads we serve, delivering an experience of “Unreasonable Hospitality” from the very first interaction they have with us.
Follow scripts while authentically connecting to our dyads and the families we will serve.
Stay accountable against monthly enrollment targets.

Posted 12 days ago

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🔥 Customer Success Specialist (BILINGUAL English and Spanish) Full Time

Posted 12 days ago

🧭 Full-Time

🔍 Healthcare

🔧 Requirements

Have at least four years of customer service experience.
Are Bilingual (English and Spanish).
Are deeply curious about what makes people tick and passionate about connecting with them in authentic, meaningful ways.
Are highly empathetic with strong active listening skills.
Have strong interpersonal skills and are the type of person who could spend hours talking to others on the phone.

💡 Responsibilities

Guide families through the onboarding process, ensuring they feel supported from day one.
Provide product support / scheduling support to our members via phone call and email, with the potential need of rotating weekend coverage.
Address any questions or concerns from our dyads and appropriately follow up or escalate to the appropriate teams.
Provide dyad feedback to the Clinical, Product and Growth teams to help develop strategic improvements to the member experience.
Creates informational materials for our members as needed.
Clearly communicates who we are, what we do and how we help the dyad.
Help dyads enroll on our platform.
Communicate our sign up process over the phone.
Schedule initial visits.
Accurately documenting in our EMR & CMR.
Build strong rapport and trust with the dyads we serve, delivering an experience of “Unreasonable Hospitality” from the very first interaction they have with us.
Comfortable following scripts while authentically connecting to our dyads and the families we will serve.
Stay accountable against monthly enrollment targets.

Posted 12 days ago

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🔥 Care Navigator - Remote (Cleveland, Ohio Based)

Posted 14 days ago

🧭 Full-Time

🔍 Healthcare

🔧 Requirements

Have experience and love working with older adults, especially those with cognitive disorders.
Are Cleveland Ohio based.
Have experience with and enjoy working in multidisciplinary care teams.
Excel at active listening, and have the ability to earn the trust of others and provide non-judgemental support.
Are extremely organized and keep meticulous notes.
Are passionate about educating families and other clinical providers.
Think systematically, breaking down complicated problems into manageable initiatives.
Have strong problem-solving skills and the ability to navigate challenges with creativity and flexibility.
Have excellent communication and interpersonal skills, with the ability to build strong relationships.
Experience working independently and efficiently in a remote setting.
Two or more years of experience as a Care Navigator, Community Health worker, Case Manager, Medical Assistant or personal experience caring for someone with dementia.
Have experience navigating EHRs and encounter notes.

💡 Responsibilities

Build trusting relationships with a panel of individuals living with dementia and their caregivers, and act as their care team champion through the entire care journey.
Provide compassionate and empathetic support, active listening, care coordination, and education for Dyads with the full support of an interdisciplinary team (Neurologist or Geriatrician, Pharmacist, Social Worker, RN, etc.)
Collaborate with the care team to deliver on KPIs — e.g. quality targets, utilization metrics, patient/provider satisfaction, etc.
Act as a liaison between Dyads and our local in-home partners (i.e. Home Health Aid, Physical Therapist, Occupational Therapist, and Speech Language Pathologist, etc.) and Primary Care Doctors.
Participate in daily care team huddles and weekly care team conferences to discuss high risk patients.
Manage care coordination, administer assessments, screen for Dyad needs, perform medication reconciliations, gather caregiver collateral, and provide caregiver support.
Support Dyads through diagnosis, transitions of care, discharge planning, long term nursing facility placement, hospice placement, and death.

Posted 14 days ago

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🔥 Neurologist - Licensed in OH, WA, NV, FL (Preferred)

Posted about 1 month ago

🧭 Full-Time

🔍 Clinical

🔧 Requirements

Completed an ACGME accredited neurology residency.
Have a Board Certification in Neurology.
Have expertise in dementia and related cognitive disorders.
Have experience with and enjoy working in interdisciplinary care teams.
Want to work remotely and see patients by telemedicine.
Live for taking a holistic approach to the care of patients with dementia and caregivers.
Are passionate about educating families and other clinical providers.
Think systematically, breaking down complicated problems into manageable initiatives.
Have strong problem-solving skills and the ability to navigate challenges with creativity and flexibility.

💡 Responsibilities

Evaluate and manage a panel of patients with cognitive disorders and their caregivers, with the full support of an interdisciplinary team (Pharmacist, Social Worker, Care Navigator etc.).
Identify areas of improvements in the care model and technical platform so we can continue to improve quality of care, dyad satisfaction, and the provider experience.
Collaborate with the Medical Director and Clinical Operations function to deliver on our key clinical KPIs — e.g. quality targets, utilization metrics, patient/provider satisfaction, etc.
Collaborate with the Medical Director to provide memory care training and oversight of new hires.
Collaborate with the Medical Director to develop, implement, and maintain a curriculum of regular educational conferences for clinical providers (e.g. clinical case conferences, neuroradiology rounds, guest lecturers).
Collaborate and provide necessary oversight of the interdisciplinary team by staffing questions that arise requiring neurologic expertise.

Posted about 1 month ago

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🔥 Licensed Clinical Social Worker - Ohio Based

Posted about 1 month ago

📍 Ohio

🧭 Full-Time

🔍 Healthcare

🔧 Requirements

5+ years experience in geriatrics, palliative care, or dementia-related care
Licensed in the state of Ohio - LCSW
Experience with advanced care planning and directives

💡 Responsibilities

Provide support and education for caregivers and individuals living with dementia
Assist with advanced care planning and community resource navigation
Collaborate with the care team to address patient transitions of care

Communication SkillsDocumentationEmpathyActive listening

Posted about 1 month ago

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🔥 Geriatrician - Licensed in OH, WA, NV, FL (Preferred)

Posted about 1 month ago

🧭 Full-Time

🔍 Clinical

🔧 Requirements

Have completed an ACGME accredited fellowship in Geriatrics with extensive experience caring for older adults.
Have expertise in dementia and related cognitive disorders.
Have experience with and enjoy working in interdisciplinary care teams.

💡 Responsibilities

Evaluate and manage a panel of patients with cognitive disorders and their caregivers, with the full support of an interdisciplinary team (Registered Nurse, Pharmacist, Social Worker, Care Navigator).
Identify areas of improvements in the care model and technical platform so we can continue to improve quality of care, dyad satisfaction, and the provider experience.
Collaborate with the Medical Director and Clinical Operations function to deliver on our key clinical KPIs — e.g. quality targets, utilization metrics, patient/provider satisfaction, etc.
Collaborate with the Medical Director to provide memory care training and oversight of new hires.
Collaborate with the Medical Director to develop, implement, and maintain a curriculum of regular educational conferences for clinical providers (e.g. clinical case conferences and guest lecturers).
Collaborate and provide necessary oversight of the interdisciplinary team by staffing questions that arise requiring geriatric expertise.

Posted about 1 month ago

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🔥 Senior Web Engineer

Posted about 1 month ago

📍 United States, Canada

🧭 Full-Time

🔍 Healthcare

🔧 Requirements

8+ years of web-development experience, with a focus on front-end development using TypeScript, Node.js, Next.js, React, GraphQL, and Storybook.
Proven experience building high-quality web experiences from inception to completion that are accessible, performant, responsive, and scalable.
Strong design sensibility and experience collaborating with design teams to deliver high-quality and pixel-perfect user interfaces using Figma.
Experience building and maintaining APIs (we use GraphQL) and understanding API design best practices.
Hands-on experience with performance monitoring (we use Datadog), front-end security, and reliability best practices.
Proficiency with modern testing frameworks such as Jest, Playwright, and Storybook.
Experience deploying and maintaining cloud-hosted services (AWS, Google Cloud, Github).
Familiarity with customer data platforms like Segment, and experience integrating analytics tools like Mixpanel and BigQuery.
A deep passion for building high-quality, user-centric, and empathetic web experiences.
A problem-solving mindset and ability to thrive in fast-paced environments.

💡 Responsibilities

Build and improve reliable, accessible, high-performing, and pixel-perfect web experiences using TypeScript, Next.js, React, and GraphQL.
Own our design system and front-end architecture, ensuring consistent, performant, and accessible user interfaces and components in Storybook.
Lead and advocate for engineering best practices, mentor teammates, engage in pair programming, conduct thorough code reviews, and maintain high development standards.
Improve performance, accessibility, and security, proactively identifying and addressing bottlenecks and technical debt.
Address customer requests, urgent fixes, and high-priority improvements, while also contributing to planned product development cycles.
Collaborate with our Growth team to implement and optimize SEO, SEM, A/B testing, analytics tracking, and go-to-market initiatives.
Analyze our analytics to identify opportunities to improve and optimize our web experiences.
Clearly communicate technical decisions with Leadership, engineers, and cross-functional teams.

AWSGraphQLJestTypeScriptNext.jsReact

Posted about 1 month ago

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🔥 Product Operations Manager

Posted about 1 month ago

📍 United States, Canada

🧭 Full-Time

🔍 Health Tech

🔧 Requirements

3+ years of Product Operations experience in fast-moving environments with many interdependent stakeholders.
Product launch experience within a start-up environment.
Excellent written and verbal communication skills.
Exceptional time-management skills.
Hyper-organized: you possess the ability to balance multiple spinning plates.
Data-driven and decisive: you’re comfortable running analytics, synthesizing the results, and using that to frame a clear POV with executive leadership.
Action-oriented: you enjoy taking on new opportunities, tough challenges, and do so with a sense of urgency, high energy, and enthusiasm.
Comfortable with ambiguity and iterating quickly.

💡 Responsibilities

Facilitate and continuously improve the product release process by managing the Go/No-Go checklist, coordinating across DRIs and gathering feedback on how we can continue to improve the process.
Train internal teams on product changes that materially affect their workflows so that they are aware and successfully onboarded to the new experience.
Govern the Product Roadmap as a source of truth of what Product is focusing on now, next, later and why it matters.
Maintain our values and operating principles across these three crucial areas: How we do Product (outcomes over outputs), How we share Product feedback (product feedback loops), How we meet (communication and collaboration).
Facilitate gathering user data and insights in close partnership with Product, Data, Design, and Growth to help inform the Product Roadmap.

Project ManagementData AnalysisFigmaProduct Operations

Posted about 1 month ago

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