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Customer Success Specialist (BILINGUAL English and Spanish) - Part Time
Posted 13 days agoViewed
💎 Seniority level: Junior, 2+ years
🔍 Industry: Healthcare
🏢 Company: Remo Health
🗣️ Languages: English, Spanish
⏳ Experience: 2+ years
Requirements:
- Have at least two years of customer service experience.
- Are Bilingual (English and Spanish).
- Are able to work 15-20 hours per week.
- Are deeply curious about what makes people tick and passionate about connecting with them in authentic, meaningful ways.
- Are highly empathetic with strong active listening skills.
- Have strong interpersonal skills and are the type of person who could spend hours talking to others on the phone.
Responsibilities:
- Guide families through the onboarding process, ensuring they feel supported from day one.
- Provide product support through phone calls and emails, with the potential need of rotating weekend coverage.
- Address any questions or concerns from our dyads (the person with dementia and their caregiver) and appropriately follow up or escalate to the appropriate teams.
- Provide dyad feedback to the Clinical, Product and Growth teams to help develop strategic improvements to the member experience.
- Create informational materials for our members as needed.
- Clearly communicate who we are, what we do and how we help the dyads we serve.
- Help dyads enroll on our platform
- Communicate our sign-up process over the phone.
- Schedule initial visits.
- Accurately document information in our EMR & CMR.
- Build strong rapport and trust with the dyads we serve, delivering an experience of “Unreasonable Hospitality” from the very first interaction they have with us.
- Follow scripts while authentically connecting to our dyads and the families we will serve.
- Stay accountable against monthly enrollment targets.
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