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Care Navigator - Remote (Cleveland, Ohio Based)
Posted 15 days agoViewed
💎 Seniority level: Junior, 2+ years
🔍 Industry: Healthcare
🏢 Company: Remo Health
🗣️ Languages: English
⏳ Experience: 2+ years
Requirements:
- Have experience and love working with older adults, especially those with cognitive disorders.
- Are Cleveland Ohio based.
- Have experience with and enjoy working in multidisciplinary care teams.
- Excel at active listening, and have the ability to earn the trust of others and provide non-judgemental support.
- Are extremely organized and keep meticulous notes.
- Are passionate about educating families and other clinical providers.
- Think systematically, breaking down complicated problems into manageable initiatives.
- Have strong problem-solving skills and the ability to navigate challenges with creativity and flexibility.
- Have excellent communication and interpersonal skills, with the ability to build strong relationships.
- Experience working independently and efficiently in a remote setting.
- Two or more years of experience as a Care Navigator, Community Health worker, Case Manager, Medical Assistant or personal experience caring for someone with dementia.
- Have experience navigating EHRs and encounter notes.
Responsibilities:
- Build trusting relationships with a panel of individuals living with dementia and their caregivers, and act as their care team champion through the entire care journey.
- Provide compassionate and empathetic support, active listening, care coordination, and education for Dyads with the full support of an interdisciplinary team (Neurologist or Geriatrician, Pharmacist, Social Worker, RN, etc.)
- Collaborate with the care team to deliver on KPIs — e.g. quality targets, utilization metrics, patient/provider satisfaction, etc.
- Act as a liaison between Dyads and our local in-home partners (i.e. Home Health Aid, Physical Therapist, Occupational Therapist, and Speech Language Pathologist, etc.) and Primary Care Doctors.
- Participate in daily care team huddles and weekly care team conferences to discuss high risk patients.
- Manage care coordination, administer assessments, screen for Dyad needs, perform medication reconciliations, gather caregiver collateral, and provide caregiver support.
- Support Dyads through diagnosis, transitions of care, discharge planning, long term nursing facility placement, hospice placement, and death.
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