Why is remote work so nice? Let's try to see!
Apply
Customer Success Specialist (BILINGUAL English and Spanish) Full Time
Posted 13 days agoViewed
💎 Seniority level: Middle, 4+ years
🔍 Industry: Healthcare
🏢 Company: Remo Health
🗣️ Languages: English, Spanish
⏳ Experience: 4+ years
Requirements:
- Have at least four years of customer service experience.
- Are Bilingual (English and Spanish).
- Are deeply curious about what makes people tick and passionate about connecting with them in authentic, meaningful ways.
- Are highly empathetic with strong active listening skills.
- Have strong interpersonal skills and are the type of person who could spend hours talking to others on the phone.
Responsibilities:
- Guide families through the onboarding process, ensuring they feel supported from day one.
- Provide product support / scheduling support to our members via phone call and email, with the potential need of rotating weekend coverage.
- Address any questions or concerns from our dyads and appropriately follow up or escalate to the appropriate teams.
- Provide dyad feedback to the Clinical, Product and Growth teams to help develop strategic improvements to the member experience.
- Creates informational materials for our members as needed.
- Clearly communicates who we are, what we do and how we help the dyad.
- Help dyads enroll on our platform.
- Communicate our sign up process over the phone.
- Schedule initial visits.
- Accurately documenting in our EMR & CMR.
- Build strong rapport and trust with the dyads we serve, delivering an experience of “Unreasonable Hospitality” from the very first interaction they have with us.
- Comfortable following scripts while authentically connecting to our dyads and the families we will serve.
- Stay accountable against monthly enrollment targets.
Related Articles
Posted 7 months ago
Insights into the evolving landscape of remote work in 2024 reveal the importance of certifications and continuous learning. This article breaks down emerging trends, sought-after certifications, and provides practical solutions for enhancing your employability and expertise. What skills will be essential for remote job seekers, and how can you navigate this dynamic market to secure your dream role?
Posted 8 months ago
Explore the challenges and strategies of maintaining work-life balance while working remotely. Learn about unique aspects of remote work, associated challenges, historical context, and effective strategies to separate work and personal life.
Posted 8 months ago
Google is gearing up to expand its remote job listings, promising more opportunities across various departments and regions. Find out how this move can benefit job seekers and impact the market.
Posted 8 months ago
Learn about the importance of pre-onboarding preparation for remote employees, including checklist creation, documentation, tools and equipment setup, communication plans, and feedback strategies. Discover how proactive pre-onboarding can enhance job performance, increase retention rates, and foster a sense of belonging from day one.