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Director of Practice Operations
Posted 13 days agoViewed
💎 Seniority level: Director, 5-7 years
🔍 Industry: Healthcare
🏢 Company: Remo Health
⏳ Experience: 5-7 years
Requirements:
- Have at least 8 years in healthcare program management or clinical operations
- Have at least 5-7 years of experience with practice operations
- Have successfully opened a new market for an organization delivering telehealth
- Have exceptional project management skills; you possess an innate understanding of how to break down a complex project and manage all parts of it to completion
- Are goal-oriented and highly organized
- Have your own engine. You see what needs to be done and raise your hand, versus needing to be told what to do and how to do it
- Are an expert communicator and have excellent written/verbal communication skills
- Have at least 2 years working in digital health organizations that deliver virtual care
- Care deeply about making a difference and delivering better care to older adults
Responsibilities:
- Work closely with Business Operations, Finance and Growth teams to set achievable goals on a monthly, quarterly and annual basis; iterating as business needs evolve over time
- Codify best practices to build the playbook for opening additional markets
- Support provider recruitment to ensure our virtual clinic is staffed appropriately to achieve revenue goals and meet customer demand
- Oversee the end-to-end provider licensing, credentialing and enrollment process as we scale operations in new markets
- Build out robust provider onboarding processes to reduce practice variation and ensure all Remo providers are ready to work at top of license from day 1
- Manage day-to-day operations of our virtual clinic (running daily huddles etc), focusing on clinic capacity, efficiency and quality of care
- Work closely with General Counsel to ensure compliance with state regulations as we expand into new markets
- Collaborate with Business Operations team to ensure Remo’s compliance with CMS’s GUIDE model requirements
- Stay abreast of movement on the regulatory landscape, monitoring potential changes to telehealth policy, billing requirements, new codes etc that may impact clinic operations
- Monitor practice performance on an ongoing basis – build out a structure to measure, report out on and analyze clinic operations
- Work closely with Product team to iterate on how our technology continually drives improved clinical efficiency
- Build and maintain a high performance culture aligned with Remo’s values.
- Oversee RCM (Revenue Cycle Management) and LC&E departments (Licensing, Credentialing, and Enrollment).
- Regularly report out Remo’s executive team on market results, needs, and opportunities.
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- 7+ years of experience in healthcare operations, including back-office management.
- Strong knowledge of healthcare billing systems (e.g., Epic, Cerner, or similar) and provider enrollment tools.
- Ability to identify system inefficiencies, troubleshoot complex operational challenges, and implement effective solutions.
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- In-depth understanding of healthcare regulations, payer requirements, and industry best practices for RCM, credentialing, and compliance.
- Excellent verbal and written communication skills with the ability to convey complex information clearly.
- Strong project management skills with experience leading cross-functional projects.
- Oversee upstream and downstream billing processes to ensure claims are submitted accurately and payments are processed efficiently.
- Monitor and analyze RCM performance metrics, including collections, denials, aging reports, and other key indicators, providing actionable insights to leadership.
- Manage the provider enrollment process, ensuring compliance with payer requirements.
- Oversee licensure and credentialing processes to maintain provider readiness and adherence to industry regulations.
- Conduct audits to ensure adherence to compliance standards and regulations related to provider enrollment and credentialing.
- Act as a bridge between operations and product teams, ensuring alignment and troubleshooting misalignments between various healthcare management platforms, including EHR, RCM, and third-party billing systems.
- Work with product and IT teams to optimize platform functionalities, ensuring seamless data flow, process efficiency, and user adoption.
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