- Serve as the trusted point of contact for parents and teachers throughout the course lifecycle.
- Provide support to clients via chat, email, and telephone.
- Manage schedules, coordinate course changes and teacher swaps, and process account updates.
- Solve issues promptly and proactively anticipate client needs to ensure high satisfaction.
- Conduct check-in calls and handle feedback with professional care.
- Maintain accurate records and ensure smooth administrative workflows.
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