Craver

👥 51-100💰 Series B over 6 years agoConsultingSalesBrand Marketing💼 Private Company
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Craver empowers quick-service restaurants and coffee shops across North America with custom-branded mobile apps. We specialize in features designed to boost customer engagement, including loyalty programs, subscription services, and streamlined reordering. Our platform helps businesses build stronger relationships with their customers, leading to increased sales and brand loyalty. We leverage a robust tech stack incorporating technologies such as Google Analytics, Google Font API, and CrUX datasets to build high-performing, user-friendly apps. Our engineering team values a collaborative and innovative environment, constantly exploring ways to improve the customer experience and enhance our platform's capabilities. Craver is a rapidly growing company with a proven track record of success. We've secured significant funding and continue to expand our operations. We offer a competitive compensation and benefits package, including opportunities for professional development and advancement. Our team enjoys a dynamic and engaging work culture with regular team-building activities. If you're passionate about technology and want to make a real impact on the restaurant industry, Craver is the place for you. Our team is comprised of talented individuals with diverse backgrounds, working collaboratively to deliver cutting-edge solutions. We value innovation, collaboration, and a customer-centric approach. We strive for a positive and supportive work environment and encourage professional growth. Our commitment to excellence is evident in our customer satisfaction ratings and continued market expansion.

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📍 Costa Rica

🔍 Restaurant

  • 1-2 years of experience in a customer-facing technical support role (software/SaaS experience preferred).
  • Basic understanding of mobile apps, web technologies, and networking concepts.
  • Strong analytical and problem-solving skills with the ability to troubleshoot technical issues effectively.
  • Excellent written and verbal communication skills, with the ability to explain technical concepts clearly.
  • A passion for helping customers and delivering a positive support experience.
  • Ability to collaborate effectively with team members and other departments.
  • Ability to thrive in a fast-paced environment and adapt to changing priorities.
  • Provide timely and friendly technical support to Craver customers via phone, email, and chat.
  • Troubleshoot and resolve a wide range of technical issues related to Craver's mobile apps and platform.
  • Identify and escalate complex technical issues to senior support staff or development teams as needed.
  • Clearly communicate technical solutions to customers in a way that is easy to understand.
  • Accurately document customer interactions, issues, and resolutions in Craver's ticketing system.
  • Contribute to the development and maintenance of Craver's internal knowledge base and help documentation.
  • Gather and share customer feedback with relevant internal teams to improve Craver's products and services.
  • Stay up-to-date on Craver's product features, technical advancements, and industry trends.
Posted 5 days ago
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📍 Costa Rica

🔍 Mobile App

  • Over 3 years of experience in client onboarding or a similar role.
  • Proven experience in onboarding customers within SaaS products.
  • Exceptional communication and interpersonal skills.
  • Effective collaboration capabilities with cross-functional teams.
  • Strong organizational skills and meticulous attention to detail.
  • Demonstrated problem-solving abilities.
  • Manage the onboarding process for new clients, setting up their accounts and guiding them through the initial phase.
  • Provide exceptional customer support, addressing any questions or concerns clients may have during onboarding. Your focus is on creating a positive and supportive experience.
  • Collaborate seamlessly with our cross-functional teams, ensuring a smooth transition from sales to onboarding. Communication and coordination are key!
  • Develop and maintain comprehensive onboarding materials and resources to empower clients throughout their journey. Keeping these materials up-to-date is essential.
  • Continuously improve the onboarding process by gathering client feedback and implementing enhancements to optimize satisfaction and streamline procedures.
  • Leverage your product knowledge to identify upsell and cross-sell opportunities, acting as a bridge between onboarding and sales and contributing to revenue growth.
Posted 5 days ago
Apply
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📍 Mexico

🔍 Restaurant

  • 3+ years of experience in client onboarding or a related role.
  • Experience in onboarding customers within SaaS products.
  • Exceptional communication and interpersonal skills.
  • Strong organizational skills and attention to detail.
  • Demonstrated problem-solving abilities.
  • Manage the onboarding process for new clients, setting up accounts and guiding them.
  • Provide customer support, addressing client questions or concerns.
  • Collaborate with cross-functional teams for a smooth transition.
  • Develop and maintain onboarding materials and resources.
  • Continuously improve the onboarding process by gathering client feedback.
  • Identify upsell and cross-sell opportunities, contributing to revenue growth.
Posted 15 days ago
Apply
Apply

📍 Mexico

🔍 Restaurant industry

  • 1-2 years of experience in a customer-facing technical support role (software/SaaS experience preferred).
  • Basic understanding of mobile apps, web technologies, and networking concepts.
  • Strong analytical and problem-solving skills with the ability to troubleshoot technical issues effectively.
  • Excellent written and verbal communication skills, with the ability to explain technical concepts clearly.
  • A passion for helping customers and delivering a positive support experience.
  • Ability to collaborate effectively with team members and other departments.
  • Ability to thrive in a fast-paced environment and adapt to changing priorities.
  • Familiarity with the restaurant industry or POS systems.
  • Provide timely and friendly technical support to Craver customers via phone, email, and chat.
  • Troubleshoot and resolve a wide range of technical issues related to Craver's mobile apps and platform.
  • Identify and escalate complex technical issues to senior support staff or development teams as needed.
  • Clearly communicate technical solutions to customers in a way that is easy to understand.
  • Accurately document customer interactions, issues, and resolutions in Craver's ticketing system.
  • Contribute to the development and maintenance of Craver's internal knowledge base and help documentation.
  • Gather and share customer feedback with relevant internal teams to improve Craver's products and services.
  • Stay up-to-date on Craver's product features, technical advancements, and industry trends.
Posted 15 days ago
Apply