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Client Success Specialist

Posted 2 days agoViewed

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🏢 Company: Craver👥 51-100💰 Series B over 6 years agoConsultingSalesBrand Marketing

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🔥 Client Success Specialist
Posted 6 days ago

📍 South Africa

🧭 Full-Time

🔍 Medical Research

🏢 Company: Trialfacts

  • Are Client-Focused: You thrive on understanding client needs and exceeding their expectations.
  • Excel at Building Relationships: You naturally develop trust and rapport with clients, encouraging repeat business and referrals.
  • Are a Proactive Problem-Solver: You tackle challenges head-on, always looking for solutions that keep client projects moving forward.
  • Communicate Clearly and Effectively: You’re skilled in both written and verbal communication, adapting your style to suit different audiences.
  • Are Organized and Detail-Oriented: You juggle multiple priorities with ease, ensuring nothing slips through the cracks.
  • Understand the Importance of Data Privacy: You’re conscientious about handling sensitive information and complying with privacy standards.
  • Guide new clients through our onboarding process, ensuring they feel confident using our systems and understand how we help them reach their goals.
  • Proactively monitor client projects to ensure enrollment targets are met, and swiftly address any roadblocks along the way.
  • Build strong relationships with clients by delivering exceptional service that encourages repeat business and enthusiastic referrals.
  • Maintain clear, timely, and proactive communication with clients and internal teams to keep projects on track and clients informed.
  • Ensure quality standards are met and client data is handled securely, in line with privacy regulations.

Communication SkillsProblem SolvingAttention to detailOrganizational skillsWritten communicationInterpersonal skillsRelationship buildingReportingActive listeningClient relationship managementSales experienceCustomer supportCustomer Success

Posted 6 days ago
Apply
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🔥 Client Success Specialist - Cryptocurrency Brokerage (USA)
Posted 3 months ago

📍 United States

🔍 Cryptocurrency Brokerage

🏢 Company: Caleb and Brown Pty Ltd

  • Excellent communication skills in written and verbal English.
  • Strong problem-solving and analytical skills with attention to detail.
  • Ability to multitask and thrive in a fast-paced environment.
  • Empathy, patience, and a client-focused mindset.
  • Proficiency with customer support tools such as Zoom Phone, Intercom, Slack, Asana, and Salesforce is preferred (training provided).
  • Modest understanding of cryptocurrency markets and infrastructure is preferred but not mandatory.
  • Provide prompt, friendly, and professional support via chat, phone, and email channels.
  • Assist clients with inquiries, troubleshooting, and understanding our trading platform and operational processes.
  • Collaborate with Senior Brokers, Associates, and internal teams to execute trades, deposits, and withdrawals.
  • Monitor and facilitate client transactions to ensure a seamless experience.
  • Handle and resolve unique or complex client cases in collaboration with cross-functional teams.
  • Document and track customer interactions using tools like Zoom Phone, Intercom, Slack, Asana, and Salesforce.
  • Triage internal support tickets and contribute to debugging product-related issues.
  • Contribute to improving client support processes and delivering a 5-star service across all touchpoints.
  • Build long-term relationships with clients, fostering trust and satisfaction.
Posted 3 months ago
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