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🔥 <INTERNAL CANDIDATES ONLY> Customer Success Manager

Posted about 1 hour ago

📍 US

💸 55000.0 - 65000.0 USD per year

🔍 Software Development

🏢 Company: StarRez👥 251-500💰 Private about 3 years agoConsulting SaaS Property Management Software

🔧 Requirements

Bachelor's degree preferred or 6+ years equivalent relevant professional experience
Experience working in a customer facing technical support role
3+ years of experience utilizing StarRez, THD, or Mercury software, preferably as a Power User OR are a current StarRez employee
3+ years of experience working in University or College Housing, Residence Life, OR Student accommodation/reservations systems OR relevant database management experience

💡 Responsibilities

Develop strong relationships with assigned customers through regular, meaningful engagement to ensure satisfaction and long-term success.
Work with customers to establish goals, track key performance indicators, and provide guidance on maximizing their use of StarRez solutions.
Analyze customer usage metrics, gather feedback, and run NPS surveys to proactively identify areas for improvement and growth.
Anticipate customer needs, offer strategic recommendations, and identify logical expansion opportunities to enhance their investment.
Serve as the primary point of contact for escalations, taking ownership of issues and ensuring timely resolution through proper escalation channels.
Act as a subject matter expert, offering best practices and business process guidance to help customers optimize their housing management operations.
Track outstanding implementation items and collaborate with internal teams to ensure timely delivery and customer satisfaction.
Help customers design and strategize the integration of StarRez with other systems to improve efficiency and operations.
Develop project plans, procedures, and internal documentation strategies to support customers' ongoing success with the platform.
Work cross-functionally with internal departments to provide escalation support, track project timelines, and ensure a seamless customer experience.

Project Management SQL Data Analysis Jira Communication Skills Analytical Skills Problem Solving Customer service Mentoring Organizational skills Relationship building MS Office Account Management Empathy Training Active listening Client relationship management Cross-functional collaboration Data entry Strategic thinking Technical support Customer support Customer Success SaaS

Posted about 1 hour ago

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🔥 Product Manager, Order Management

Posted about 2 hours ago

📍 United States

🔍 Ecommerce

🏢 Company: TCGPlayer_External_Career

🔧 Requirements

Demonstrated success as a product manager or similar role working with small business ecommerce tools.
Expertise at customer, operations, and workflow research and past examples of creating new customer value.
4 or more years of product management experience, including subject matter expertise in small business products and services, both within the United States and internationally.
Strong understanding of customer onboarding and retention strategies in an international SMB market.
Ability to engage in technical discussions and collaborations with design, engineering and operations teams.
Ability to coach and guide cross-functional teams without supervisory responsibility and work in a collaborative environment.

💡 Responsibilities

Improve the core product experience for our sellers by focusing on tools and services that enable them to grow and operate their business, including tools to help our online and in-store sellers better manage their orders.
Build strategies for these products that are competitive, cost-effective, and serve our domestic and international customers’ needs.
Determine customer needs through direct interactions, qualitative research, and statistical analysis.
Partner with cross-functional teams of developers, marketing, design, operations, and sales professionals to launch, optimize, and innovate on TCGplayer’s seller tools for product identification and pricing.
Define and own the product vision and strategy, measuring and achieving ambitious goals, regardless of temporary setbacks.
Serve as subject matter expert on small business hobby and collectible sellers’ practices, operations, and paths to long-term success.

Project Management Business Analysis Business Intelligence Data Analysis Product Management Product Operations Cross-functional Team Leadership Product Development Strategy Product Analytics Communication Skills Analytical Skills Collaboration Customer service Agile methodologies RESTful APIs Problem-solving skills Reporting Market Research Stakeholder management Technical support Financial analysis Data modeling Customer support SaaS

Posted about 2 hours ago

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🔥 Engineering Manager

Posted about 3 hours ago

📍 Argentina

🧭 Full-Time

🔍 Software Development

🏢 Company: Harness

🔧 Requirements

Experience managing an engineering team, with a strong focus on people development.
Background in engineering leadership, with hands-on experience in software development (coding is not required but valued).
Knowledge of Agile methodologies and experience running sprints.
Ability to prioritize and manage both engineering and business-driven initiatives.
Strong collaboration skills with Product teams and other stakeholders.
Experience with feature flagging is a plus but not required.

💡 Responsibilities

Lead and support a team of engineers, focusing on their growth and development.
Work closely with Product to prioritize initiatives, balancing business needs with engineering-driven improvements.
Drive execution by ensuring clear goals, efficient sprint planning, and strong team collaboration.
Ensure alignment between engineering efforts and business priorities.
Foster a culture of accountability, quality, and continuous improvement.
Provide technical and process guidance, ensuring best practices in development and Agile methodologies.
Onboard new engineers and help integrate them into the team’s mission and workflows.

AWS Backend Development Leadership PostgreSQL Project Management Python Software Development SQL Agile Frontend Development GCP Kubernetes People Management Product Management Cross-functional Team Leadership Communication Skills Analytical Skills Collaboration CI/CD Agile methodologies RESTful APIs Mentoring DevOps Microservices Team management Technical support NodeJS Software Engineering Data management Debugging

Posted about 3 hours ago

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🔥 Senior Sales Representative Italy

Posted about 4 hours ago

📍 Italy

🔍 CAD/CAM software

🔧 Requirements

Over 5 years of experience in the sale of CAD/CAM solutions.
Generation and qualification of customer contacts and monitoring them via CRM.
Ability to handle technical objections and clearly articulate the product architecture and its benefits.
Proven ability to build relationships with customers.
Able to work independently, willing to travel and be flexible.
Analytical and organizational skills and priority management complete the profile.
Good knowledge of the English language is an advantage.

💡 Responsibilities

Preparation and presentation of sales contracts for orders.
Visit customers and potential customers to assess needs or promote products and services.
Achieve sales goals and objectives by developing new business opportunities.
Develop and maintain excellent customer relationships.
Maintain excellent knowledge of the Company's current and future products and solutions.
Provide weekly updates, accurate territory sales forecasts, monthly status reports and quarterly sales projection reports.
Develop and manage the sales funnel by tracking Salesforce/CRM funnel growth, accuracy and conversion.
Use and report up-to-date market information in the region (trends, competition, pricing, etc.)

Salesforce RESTful APIs Account Management Sales experience Lead Generation Technical support CRM

Posted about 4 hours ago

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🔥 Forward Deployed Engineer

Posted about 5 hours ago

📍 United States

🧭 Full-Time

🔍 Software Development

🏢 Company: Fieldguide👥 101-250💰 $30,000,000 Series B 12 months agoArtificial Intelligence (AI)Document Management

🔧 Requirements

3+ years in a technical role, ideally within software deployment, customer success engineering, or field engineering. Experience with enterprise or SaaS software is beneficial.
Hands-on experience in software engineering, systems integration, or related fields, with proficiency in modern programming languages (e.g., Python, TypeScript) and cloud technologies. Familiarity with AI and machine learning models such as GPT is a plus.
Strong understanding of systems integration and data migration processes, with experience in ensuring seamless interoperability with client systems and tools.
Proven experience working in a customer-facing role, with the ability to translate complex technical concepts for a range of stakeholders, both technical and non-technical.

💡 Responsibilities

Serve as the technical lead for large customer deployments, collaborating with client teams to customize and integrate the Fieldguide platform into their workflows.
Partner with internal engineering and product teams to design and implement solutions that address specific customer requirements.
Build strong relationships with stakeholders, providing guidance and proactive support to ensure smooth deployment and long-term platform success.
Diagnose and resolve technical issues during deployments, including hands-on, onsite support as needed for optimized performance.
Communicate customer insights to Product and Engineering teams, influencing the roadmap and enhancing the platform’s adaptability.
Conduct technical training for customer teams, equipping them to maximize the platform’s value in their workflows.
Travel for onsite engagements (5-10%) to provide direct support during key implementation phases.

Python Cloud Computing TypeScript API testing Communication Skills Analytical Skills RESTful APIs Troubleshooting Technical support Software Engineering Debugging Customer Success SaaS

Posted about 5 hours ago

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🔥 Financial Auditor - Turkey

Posted about 5 hours ago

📍 Turkey, Latam, India

🧭 Contract

🔍 Financial Services

🏢 Company: World Business Lenders, LLC

🔧 Requirements

100% fluency in English, with exceptional English verbal and written communication skills
Over 5 years of professional experience in the field with a strong background in financial institution’s accounting and financial reporting departments, preferably with Big4 audit experience in financial sector.
Experience in bank accounting and financial operations
Ability to resolve complex problems without supervision
Bachelor's degree in accounting, finance, or a related field.
Professional certification such as Certified Internal Auditor (CIA), Certified Public Accountant (CPA), or similar.
Experience with Microsoft: Outlook, Excel, Word, PowerPoint required; Teams experience preferred
Positive attitude and willingness to learn
Proactive approach and strong work ethic
Excellent attention to detail

💡 Responsibilities

Ensure conformity with professional accounting standards and best practices in accordance with GAAP.
Design and control operational processes to ensure efficiency and compliance.
Conducting risk assessments to identify areas of potential risk or non-compliance within the organization.
Developing and executing audit plans to assess the effectiveness of internal controls, policies, and procedures.
Performing audits of financial statements, operations, and processes to ensure accuracy, efficiency, and compliance with regulatory requirements.
Documenting audit findings, including deficiencies and recommendations for improvement.
Communicating audit results to management and providing recommendations for remediation.
Monitoring and following up on the implementation of audit recommendations to ensure corrective actions are taken.
Manage additional projects and duties as assigned.

SQL Data Analysis Financial Management Communication Skills Analytical Skills Microsoft Excel Problem Solving Accounting Attention to detail Organizational skills Time Management Written communication Compliance Microsoft Office Suite Verbal communication Reporting Writing Active listening Strong work ethic Budgeting Risk Management Process improvement Technical support Financial analysis English communication

Posted about 5 hours ago

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🔥 Epic Willow Ambulatory Analyst Associate-Retail Pharmacy Applications

Posted about 7 hours ago

📍 AL, AK, AR, AZ, DE, FL, GA, IA, ID, IL, IN, LA, KS, KY, ME, MI, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY

🧭 Full-Time

💸 62700.0 - 94110.0 USD per year

🔍 Healthcare

🏢 Company: external

🔧 Requirements

Typically requires 1 year of experience in automated laboratory and/or business systems.
Basic knowledge of computer operating platforms, applications software, and network software.
Demonstrated analytical skills necessary to make sound recommendations based on data analysis, and business needs, assuring maximum productivity, and continuous process improvement.
Demonstrated ability to translate user requirements into system specifications.
Proficiency in the Microsoft Office Suite (Word, PowerPoint, Excel, Access) or similar products and basic knowledge of large-scale automated systems.
Ability to prepare, import, and manipulate information in spreadsheets and databases.
Strong written and verbal communication skills with demonstrated ability to communicate with key leaders.
Excellent listening and interpersonal skills with ability to communicate ideas both technically and in a business-friendly manner.
Basic knowledge and ability in the use of project management software, tools, and methodologies.
Knowledge, understanding and ability to follow change management processes.
Ability to work with and communicate well with clinical and technical customers, vendors, peers, and management.
Ability to handle multiple tasks, set appropriate priorities and accomplish assignments in a thorough and timely manner.

💡 Responsibilities

Works with users and leadership to develop and/or modify procedures because of workflow process changes related to Epic clinical and business application use.
Effectively explains the functioning of the assigned Epic applications and related systems to the users.
Assists users with using the full functionality of the applications.
Prepares input for the requirements definition including user procedures, flowcharts and preliminary report and screen definition.
Assists in the development of effective unit, integration, system, and end-user acceptance testing through execution of the tests and tracking of problem reports.
Works with users and team members to set priority for user requests and reviews and clarifies user requests.
Assists with impact analysis.
Documents current workflows, specifications, user manuals, procedures, and other relevant information.
Completes all change and quality control documentation using department standards
Participates in testing, user training and results evaluation.
Tracks standardized projects, with appropriate assistance from team/technical staff, for the Epic application areas involved and keeps users and management informed on progress and potential delays.
Monitors and documents post-implementation problems and revision requests.
Identifies ongoing application system issues for all assigned applications and communicates patterns to Sr./Lead Application Product Analyst.
Maintains product documentation including requirements, functional specifications, installation instructions, product test procedures, troubleshooting guidelines.
Assists in the appropriate completion of all change and quality control documentation using department standards.
Assists in communicating project status and upgrades to clinic users, including any potential delays/downtime related to applications.
Develops and maintains a thorough knowledge of the clinical/laboratory and/or business operations for their supported Epic applications.
Assists with the scheduling and managing application version upgrades for assigned systems.
Participates in the maintenance, enhancement, and interface of assigned applications.
Troubleshoots and resolve user problems.

Project Management SQL Data Analysis User Experience Design Communication Skills Analytical Skills Customer service Documentation Microsoft Office Suite Training Troubleshooting Technical support Data modeling Change Management

Posted about 7 hours ago

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🔥 Manager, Solutions Engineering, Benelux (Remote, Netherlands)

Posted about 7 hours ago

📍 Netherlands

💸 140000.0 - 165000.0 EUR per year

🔍 High tech

🏢 Company: Grafana Labs👥 501-1000💰 $240,000,000 Series D almost 3 years agoSoftware Development

🔧 Requirements

Some experience leading a team, 5-10 years in the high tech industry having held roles such as Developer, Architect, Sales Engineer/Architect, Manager, etc.
Proven success working in a fast-paced, high growth startup environment that is remote-first
Proven track record of mentoring, developing people and managing performance over time. Has successfully mentored individual contributors.
Open Source selling or Cloud first/Product led sales go to market motion a big plus.
Direct experience implementing and/or executing a formal sales methodology, eg COM, Value selling, qualification frameworks like MEDDPICC
Direct experience selling monitoring/data/visualization products.
Proven ability to own a book of business, direct your own and your team's work and initiatives to exceed your quarterly targets.

💡 Responsibilities

Attract, recruit, ramp and mentor a team of great Presales SE’s from diverse backgrounds and experiences.
Get the best out of your team with a servant based leadership approach. Adopting a player/coach mentality will be critical here, ensuring that you balance your field responsibilities with the needs of your team.
Direct the bulk of your day to day work based on guidance and goals from leadership, owning the planning, actions and outcomes of the region.
Partner with the Benelux / NEMEA Sales leadership on customer programs, marketing initiatives and community/company events to drive adoption and expansion within our customer base.
Executive sponsorship of key accounts in the region will be key to your success. Being a thought leader/partner to your customers and the company within EMEA.
Understanding your key customers’ strategies for adoption of Grafana technologies and developing programs and collateral to enable them to be successful.
Ensure that your customers’ requirements are being met with our product through partnership with Product Management and Engineering, helping them prioritize their team's time with a data-driven approach to wins/losses/needs vs wants, etc.
Own and report on the quarter over quarter cadence of your team while they help prospects evaluate our software with demonstrations, technical deep dives, trials and POVs.
Find and drive enablement and sell with/through channel partners in the region.

Leadership Project Management Business Development Cloud Computing People Management Product Management Grafana Strategic Management Communication Skills Customer service Mentoring Account Management Sales experience Data visualization Team management Technical support Customer Success English communication

Posted about 7 hours ago

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🔥 Client Success Associate

Posted about 7 hours ago

📍 Egypt

🧭 Contract

🔍 Coaching and Consulting

🏢 Company: ProjectGrowth

🔧 Requirements

1-3 years in customer service, virtual assistance, or client success roles.
Familiarity with ticketing systems, CRM tools, and email management platforms.
Fluent English (C1/C2).
Proficient in Google Drive, Airtable, Dripify, and ChatGPT.
Strong organizational skills
Ability to manage multiple tasks and meet deadlines efficiently.
Problem-solving ability
Customer-centric mindset
Attention to Detail

💡 Responsibilities

Respond to helpdesk tickets within 24 hours, accurately labeling requests and ensuring a positive client experience.
Manage and moderate the Facebook Group, approving/declining requests and engaging with posts to foster community interaction within 24 hours.
Provide coaching support, including posting call reminders, uploading session recordings, assisting in live sessions, and supporting coaches with administrative tasks.
Share client success updates, track coaching call records, and communicate wins effectively.
Support administrative tasks, including updating LinkedIn and resume files, tracking submissions, managing Dripify tasks, and sending follow-ups to maintain operational efficiency within SLA.

Salesforce Administrative Management Communication Skills Customer service Attention to detail Organizational skills Problem-solving skills Fluency in English Active listening Technical support CRM Customer support Customer Success

Posted about 7 hours ago

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🔥 Carbon Technical Partner

Posted about 8 hours ago

📍 United States

💸 70000.0 - 98000.0 USD per year

🔍 Customer Support

🏢 Company: Carbon, Inc.

🔧 Requirements

Demonstrated aptitude for complex troubleshooting
Exceptional communication skills
Advanced critical thinking and analytical abilities
Proactive problem-solver
Customer-facing experience
Proven ability to prioritize and manage multiple projects at a time while paying strict attention to detail
Tech savvy individual with the ability to quickly and effectively learn new technology as well as complex hardware, software, and materials concepts
Works effectively on a team by communicating openly, collaborating to achieve shared goals, and adapting to new challenges to ensure customer success
Technical background with experience in engineering, chemistry, material science, or field service

💡 Responsibilities

Serve as the lead point of contact for any support matters specific to your cases and assigned customers, including training end users and resolving technical issues
Take full ownership of customer support requests from start to finish, including troubleshooting, root cause analysis, resolution, or escalation as needed
Diagnose and resolve high-severity requests or escalated issues by applying advanced technical knowledge and critical thinking, even when faced with incomplete or ambiguous information
Consistently deliver superior customer experiences by exceeding expectations on response quality, timeliness, and technical accuracy
Act as a key technical liaison between customers and cross-functional teams, ensuring complex issues are analyzed and addressed for the timely and effective delivery of solutions
Translate technical concepts and support updates into clear, actionable communication for both technical and non-technical stakeholders, maintaining transparency and trust
Create and update knowledge base documentation
Mentor and teach new team members
Work on strategic projects that positively impact the customer experience and Carbon's internal processes
Lead customer trainings either on-site (anticipate up to 30% travel) or remotely

Leadership 3D Modeling - Rhino Agile Data Analysis Communication Skills Analytical Skills Problem Solving Customer service Account Management Troubleshooting Technical support Customer support Customer Success

Posted about 8 hours ago

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