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🔥 Major Incident Manager

Posted about 3 hours ago

📍 Poland

🧭 Full-Time

🔍 Cloud Implementation

🏢 Company: Nordcloud👥 1001-5000💰 $22,530,997 Series A about 6 years agoInformation Services Cloud Computing Software

🔧 Requirements

Has excellent verbal and written communication skills both with technical and non-technical stakeholders
Excellent analytical skills to diagnose and help resolving complex incidents
Is self-driven and able to work with no/limited supervision
Has Strong attention to detail
Has strong analytical and problem-solving skills
Able to work under the time pressure
Fluent communication skills in English

💡 Responsibilities

Serve as the primary point of contact during major incidents, ensuring timely and clear communication
Identification and assessment of major incidents within a cloud environment
Conduct initial analysis to determine potential root causes using monitoring tools and logs
Assess the impact of incidents on business operations, users, and services
Develop and implement a communication plan, providing regular updates to stakeholders
Manage the escalation process, involving appropriate technical teams and management
Coordinate with third-party vendors or cloud service providers when necessary
Oversee the execution of the resolution plan, ensuring that all resources are effectively utilized
Implement workarounds if needed and monitor the progress towards full resolution
Document the incident, including the cause, resolution steps, and lessons learned
Schedule and lead post-incident reviews to identify improvement opportunities
Contribute to refining the incident management process based on feedback and analysis
Stay updated on best practices in cloud incident management and incorporate them into the process
Contribution to GCOC development and continuous improvement by sharing practices and technical knowledge

AWS Cloud Computing GCP Kubernetes Azure Serverless Communication Skills Analytical Skills CI/CD Problem Solving DevOps Documentation Troubleshooting English communication

Posted about 3 hours ago

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🔥 Digital Production Coordinator

Posted about 4 hours ago

📍 United States

🧭 Full-Time

💸 41600.0 - 65000.0 USD per year

🏢 Company: Movement Strategy

🔧 Requirements

0-2 years of experience in a digital production coordination, media asset management, project coordination, or similar role
Basic understanding of Digital Asset Management (DAM) systems, preferably MediaValet or similar.

💡 Responsibilities

Serve as the day-to-day administrator for the MediaValet DAM platform, ensuring assets are uploaded, tagged, and organized properly.
Enforce metadata standards, taxonomy structures, and governance policies as set by leadership.
Train users on how to navigate and utilize the DAM effectively.
Conduct regular audits of the DAM to maintain organization and identify any gaps.
Assist with tracking the status of creative projects and deliverables to ensure deadlines are met.
Communicate updates and changes to stakeholders and team members as needed.
Provide general support to the creative/production teams, helping resolve minor issues as they arise.
Assist in coordinating digital production workflows to ensure tasks are completed efficiently and on schedule.
Collaborate with the team leads to track and document digital production processes, identifying areas for improvement.
Maintain and update process documentation and standard operating procedures (SOPs).
Monitor task progress and follow up with team members to ensure timely completion.
Support the Production team in vendor management, such as billing and onboarding/offboarding.
Support the onboarding of team members to digital production tools and systems, providing guidance and troubleshooting assistance.
Act as a liaison between the creative/production team and IT to ensure tools are functioning correctly and integrated into workflows.
Help develop and maintain training materials and quick-reference guides for digital production tools.
Track user access and permissions for tools and platforms, ensuring proper management.
Assists in ingesting footage and organizing.

AWS UI Design User Experience Design Project Coordination Jira Communication Skills CI/CD Agile methodologies RESTful APIs Attention to detail Organizational skills Time Management Documentation Microservices Microsoft Office Suite Adaptability Problem-solving skills Teamwork Training Troubleshooting JSON Computer skills Confluence

Posted about 4 hours ago

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🔥 Forward Deployed Engineer

Posted about 7 hours ago

📍 United States

🧭 Full-Time

🔍 Software Development

🏢 Company: Fieldguide👥 101-250💰 $30,000,000 Series B 12 months agoArtificial Intelligence (AI)Document Management

🔧 Requirements

3+ years in a technical role, ideally within software deployment, customer success engineering, or field engineering. Experience with enterprise or SaaS software is beneficial.
Hands-on experience in software engineering, systems integration, or related fields, with proficiency in modern programming languages (e.g., Python, TypeScript) and cloud technologies. Familiarity with AI and machine learning models such as GPT is a plus.
Strong understanding of systems integration and data migration processes, with experience in ensuring seamless interoperability with client systems and tools.
Proven experience working in a customer-facing role, with the ability to translate complex technical concepts for a range of stakeholders, both technical and non-technical.

💡 Responsibilities

Serve as the technical lead for large customer deployments, collaborating with client teams to customize and integrate the Fieldguide platform into their workflows.
Partner with internal engineering and product teams to design and implement solutions that address specific customer requirements.
Build strong relationships with stakeholders, providing guidance and proactive support to ensure smooth deployment and long-term platform success.
Diagnose and resolve technical issues during deployments, including hands-on, onsite support as needed for optimized performance.
Communicate customer insights to Product and Engineering teams, influencing the roadmap and enhancing the platform’s adaptability.
Conduct technical training for customer teams, equipping them to maximize the platform’s value in their workflows.
Travel for onsite engagements (5-10%) to provide direct support during key implementation phases.

Python Cloud Computing TypeScript API testing Communication Skills Analytical Skills RESTful APIs Troubleshooting Technical support Software Engineering Debugging Customer Success SaaS

Posted about 7 hours ago

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🔥 Spotify Customer Service Expert with Swedish and English (Remote, Candidates must be based in Bulgaria)

Posted about 9 hours ago

📍 Bulgaria

🔍 Customer Service

🔧 Requirements

Swedish language skills that would make a poet swoon (C1 level)
Based in Bulgaria
English chops that'll have you harmonizing beautifully with our global audience (B2 or above)
A valid work permit to work in the EU
Flexibility to groove on different shifts, including weekends (because music never sleeps!)
Previous customer service gigs? That's music to our ears!
Communication skills smoother than a jazz saxophone solo
A positive attitude that could cheer up even the grumpiest of metal heads
Ability to break down complex info like it's a sick beat – simple and catchy
A "can-do" spirit that would impress a rock star

💡 Responsibilities

Drop beats of wisdom via email to our awesome users
Become the go-to guru for "How to" and "FAQ" questions, turning confusion into crystal-clear melodies
Unscramble account and payment puzzles like a pro DJ, keeping our users' playlists pumping
Crank up the volume on your troubleshooting skills, fine-tuning the Spotify experience for everyone

Communication Skills Customer service Fluency in English Troubleshooting Active listening

Posted about 9 hours ago

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🔥 Carbon Technical Partner

Posted about 10 hours ago

📍 United States

💸 70000.0 - 98000.0 USD per year

🔍 Customer Support

🏢 Company: Carbon, Inc.

🔧 Requirements

Demonstrated aptitude for complex troubleshooting
Exceptional communication skills
Advanced critical thinking and analytical abilities
Proactive problem-solver
Customer-facing experience
Proven ability to prioritize and manage multiple projects at a time while paying strict attention to detail
Tech savvy individual with the ability to quickly and effectively learn new technology as well as complex hardware, software, and materials concepts
Works effectively on a team by communicating openly, collaborating to achieve shared goals, and adapting to new challenges to ensure customer success
Technical background with experience in engineering, chemistry, material science, or field service

💡 Responsibilities

Serve as the lead point of contact for any support matters specific to your cases and assigned customers, including training end users and resolving technical issues
Take full ownership of customer support requests from start to finish, including troubleshooting, root cause analysis, resolution, or escalation as needed
Diagnose and resolve high-severity requests or escalated issues by applying advanced technical knowledge and critical thinking, even when faced with incomplete or ambiguous information
Consistently deliver superior customer experiences by exceeding expectations on response quality, timeliness, and technical accuracy
Act as a key technical liaison between customers and cross-functional teams, ensuring complex issues are analyzed and addressed for the timely and effective delivery of solutions
Translate technical concepts and support updates into clear, actionable communication for both technical and non-technical stakeholders, maintaining transparency and trust
Create and update knowledge base documentation
Mentor and teach new team members
Work on strategic projects that positively impact the customer experience and Carbon's internal processes
Lead customer trainings either on-site (anticipate up to 30% travel) or remotely

Leadership 3D Modeling - Rhino Agile Data Analysis Communication Skills Analytical Skills Problem Solving Customer service Account Management Troubleshooting Technical support Customer support Customer Success

Posted about 10 hours ago

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🔥 System Administrator (Remote in US)

Posted about 12 hours ago

📍 United States

🧭 Full-Time

🔍 Consulting

🔧 Requirements

4-6 years of experience as a Systems Administrator
Strong analytical skills and a demonstrated ability to troubleshoot problems
Excellent communication and customer service skills, both written and oral
Ability to explain just about anything technical to anyone, regardless of their background
Microsoft Associate Level Certification or equivalent certification is preferred
Willing to participate in an on-call rotation and provide after-hours support as necessary

💡 Responsibilities

Deliver assigned operational and project commitments to clients, utilizing the entire client team as necessary and as agreed with the Client Team Lead
Provide amazing support to our clients, greatly exceeding their experience of what anyone else has ever done for them.
Escalate customer support requirements as appropriate, communicating relevant information (such as criticality and timeliness), and confirming acceptance of the escalated issue.
Manage the integrity and security of clients’ data, servers, devices, and software to support the database server, application servers, and storage systems of our clients’ businesses.
Manage clients’ primary internal systems, from email to file sharing.
Implement and maintain Remote Access Systems (VPN, RDS, Citrix, VMware)
Manage and maintain phone systems as needed (Cisco, Avaya, VOIP, Digital)
Manage security administration, ensuring all machines are protected and properly updated with Endpoint Security, Anti-Virus, Anti-Spam, Anti-Spyware, etc.
Maintain domain policies, DNS, DHCP, and other integrated systems
Keep client documentation up-to-date and accurate, including help desk tickets with detailed notes and time records
Work collaboratively with teams of smart, thoughtful people to best meet the needs of our clients.

SQL Cisco SharePoint Communication Skills Customer service Troubleshooting Scripting

Posted about 12 hours ago

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🔥 SAP Business Analyst, Staff - 1LMX / eWM/IM / Remote

Posted about 12 hours ago

📍 United States

🧭 Full-Time

💸 99700.0 - 198720.0 USD per year

🔍 Aerospace and Defense

🔧 Requirements

Experience with SAP's extended Warehouse Management/Inventory Management (eWM/IM) module/processes
Significant experience with ERP / SAP applications in a large enterprise environment
Experience authoring functional specs based on customer requirements
Experience working with ABAP developers to design/standardize customized functional solutions
Experience supporting full cycle implementation, which includes Gap Analysis, Requirements gathering, Blue printing, Development, Testing, Reporting, Go-live and Post Go-live support
Experience facilitating data driven decisions
Ability to apply functional knowledge to meet operational business needs to increase revenue and reduce cost
Demonstrated problem solving, analytic skills and troubleshooting skills associated with the integration of multiple IT systems.
Effective communication and facilitation skills - ability to converse technically and functionally.
US citizenship is required due to program requirements and system access

💡 Responsibilities

Leveraging your experience as an SAP eWM/IM SME to help guide our eWM/IM deployment
Analyzing Production Operations business processes and procedures for improvement and system applicability
Providing clearly defined solutions supporting Manufacturing Production Operations for configuration of SAP and supporting business processes
Performing gap analysis and system re-engineering of SAP activities
Participating and leading in blueprinting, configuration, testing and production support
Responsibilities include system design, development, configuration, unit testing, and operational assessment readiness.

Abap Agile Business Analysis Data Analysis SAP SAP ABAP SAP EWM Jira Communication Skills Problem Solving Reporting Troubleshooting Data modeling

Posted about 12 hours ago

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🔥 Associate Technical Support Engineer

Posted about 12 hours ago

📍 United States, Canada

💸 64000.0 - 68000.0 USD per year

🔍 Software Development

🔧 Requirements

Proficiency with a ticketing technology platform: i.e. HelpScout, Zendesk preferred
Resourcefulness: you'll figure out what needs to be done, and you find ways to make it happen
A passion for problem solving and the humility to ask for assistance
A sense of urgency and a satisfaction from going above and beyond to provide solutions
Ability to work remotely and desire to make an impact at a boot-strapped start-up
Excellent customer service and English fluency (written and spoken)
A ‘winning as a team’ attitude and a polite, patient, caring, calm and professional demeanor
Basic knowledge of HTML, CSS, Javascript (knowledge of other programming languages a plus)
Ability and desire to work flexible shifts
2+ years of experience in technical customer support at a SaaS company, or similar

💡 Responsibilities

Use your technical expertise and customer service skills to resolve questions and issues for our online merchants
Communicate clearly in writing to both technical and non-technical people
Communicate clearly in writing in a timely manner via live chat
Communicate clearly and effectively via phone with customers on the premium plan
Identify patterns, recommend improvements, and filter out unimportant issues
Contribute to the ongoing development of documentation and best practices
Assist with successful on-boarding of new customers

HTML CSS Javascript API testing REST API Communication Skills Customer service Written communication Troubleshooting JSON Technical support Debugging Customer Success English communication SaaS

Posted about 12 hours ago

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🔥 Manager, Tennis Operations (Europe)

Posted about 12 hours ago

📍 United Kingdom, Spain, Portugal

🧭 Full-Time

💸 50000.0 - 70000.0 USD per year

🔍 Sports

🏢 Company: UTR Sports👥 51-100 E-Commerce Apps Sports Apparel Sports Leagues and Teams

🔧 Requirements

Work experience in sporting events in an operational and organizational capacity, with a preference for collegiate tennis ops experience
Experience interacting with other stakeholders in a tournament setting including referees, players, technology, and volunteers.
Excellent time-management skills and attention to detail
Excellent written and verbal communication skills in English (essential), with additional language proficiency being highly desirable.
Team spirit; strong communication skills to collaborate with various stakeholders

💡 Responsibilities

Responsible for in-venue operations during UTR Pro Tennis Tour (PTT) events including liaison with the tournament director, venue staff, referee, chair umpires, and players.
Interact with organizers for PTT to ensure compliance with rules and regulations and automate processes.
Assist in vetting organizers and creating a yearly competitive calendar.
Coordinate between the UTR Sports team and tournament organizers to update daily tasks such as results, order of play, draws, scheduling, etc.
Responsible for the creation of event registration boards in monday.com for PTT
Back-end management of UTR Pro Tennis Tour entries, withdrawals, fines, etc.
Monitor communication channels between all parties throughout events
Support players with correspondence to questions through email, in-app messaging, and other communication channels

Project Management Product Operations Operations Management API testing Resource Planning Communication Skills Analytical Skills Microsoft Excel Problem Solving Customer service Microsoft Office Linux Attention to detail Organizational skills Time Management Written communication Compliance Excellent communication skills Relationship building Teamwork Negotiation skills Reporting Troubleshooting Active listening Cross-functional collaboration Data entry Stakeholder management Process improvement CRM Data management Customer support English communication Budget management

Posted about 12 hours ago

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🔥 Operations Specialist (Secretary of State Filer)

Posted about 13 hours ago

📍 United States

🧭 Full-Time

💸 50000.0 - 65000.0 USD per year

🔍 Corporate Legal

🏢 Company: SingleFile

🔧 Requirements

3+ years experience working in the corporate legal world or managing compliance filing for companies in multiple jurisdictions.
Thrive on getting it right for the customer
Revel in the details while adhering to tight deadlines and customer concerns
Comfortable balancing several ongoing tasks and managing priorities
Maintain a calm, composed manner when customers are stressed, impatient or require lots of handholding
Confidence shows in verbal and written communication skills, including excellent grammar and proof-reading
Spent time in the corporate legal world or managing compliance for companies
A self-starter with enthusiasm who can work independently with minimal oversight on projects but is a team player and can support projects when needed
Willing to roll up sleeves (no job too big, no job too small)
Proficiency with Google Workspace, Slack and comfortable learning new technologies

💡 Responsibilities

Interact with state agencies and our filing partners to fulfill customer orders and confirm state filing requirements
Engage directly with customers to address their questions and concerns via chat, email, and/or telephone
Maintain and update new customer accounts and troubleshoot account issues
Work with Product, Engineering, and Finance to coordinate solutions for customer needs
Organize and manage a large number of tasks
Act promptly to situations and events that require a quick response or turnaround

Communication Skills Analytical Skills Microsoft Excel Problem Solving Customer service Microsoft Office Attention to detail Organizational skills Time Management Written communication Multitasking Compliance Teamwork Research Troubleshooting Active listening Client relationship management Strong communication skills Data entry Relationship management Process improvement Technical support Customer support

Posted about 13 hours ago

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