Spotify Customer Service Expert with Swedish and English (Remote, Candidates must be based in Bulgaria)

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Requirements:

• Swedish language skills that would make a poet swoon (C1 level)
• Based in Bulgaria
• English chops that'll have you harmonizing beautifully with our global audience (B2 or above)
• A valid work permit to work in the EU
• Flexibility to groove on different shifts, including weekends (because music never sleeps!)
• Previous customer service gigs? That's music to our ears!
• Communication skills smoother than a jazz saxophone solo
• A positive attitude that could cheer up even the grumpiest of metal heads
• Ability to break down complex info like it's a sick beat – simple and catchy
• A "can-do" spirit that would impress a rock star

Responsibilities:

• Drop beats of wisdom via email to our awesome users
• Become the go-to guru for "How to" and "FAQ" questions, turning confusion into crystal-clear melodies
• Unscramble account and payment puzzles like a pro DJ, keeping our users' playlists pumping
• Crank up the volume on your troubleshooting skills, fine-tuning the Spotify experience for everyone